CVS Caremark is dedicated to helping people on their path to better health as the largest integrated pharmacy company in the United States. Through the company’s more than 7,500 CVS/pharmacy stores; its leading pharmacy benefit manager serving more than 60 million plan members; and its retail health clinic system, the largest in the nation with more than 600 MinuteClinic locations, it is a market leader in mail order, retail and specialty pharmacy, retail clinics, and Medicare Part D Prescription Drug Plans. As a pharmacy innovation company with an unmatched breadth of capabilities, CVS Caremark continually strives to improve health and lower costs by developing new approaches such as its unique Pharmacy Advisor program that helps people with chronic diseases such as diabetes obtain and stay on their medications.
We employ approximately 200,000 colleagues in 44 states, the District of Columbia, and Puerto Rico. As of March 31, 2012, we operated 7,352 retail drugstores, 570 MinuteClinic® locations, 31 retail specialty pharmacy stores, 12 specialty mail order pharmacies, four mail order pharmacies, and our CVS.com® and Caremark.com Web sites.
At CVS Caremark, our vision is to improve the quality of human life. We strive to do this by providing expert care and innovative solutions in pharmacy and health care that are effective and easy for our customers. Health care in the United States is in flux today as never before. Although no one can predict with certainty its direction in the coming years, it's clear that companies experienced in delivering savings and improving the plan member experience will be among the winners. CVS Caremark already has programs in place that do an outstanding job of controlling costs for payors and patients while promoting better health outcomes. Moreover, we are well positioned to take our efforts to the next level. Our pharmacy benefits management business enjoys a long-standing reputation for excellence. Add to that our nearly unmatched retail presence, clinical strengths, and specialty leadership, and you can see why CVS Caremark is ready for the changes – and challenges – that lie ahead...whatever they may be.
Our Pharmacy Services Business
As one of the nation's largest PBMs, CVS Caremark plays a critical role in the way health care is delivered today. We do this, in part, through our traditional strengths in plan design and administration, formulary management, mail order service, specialty pharmacy, network management, and a broad array of clinical programs. As a pharmacy benefits manager, we manage the dispensing of pharmaceuticals through our mail order pharmacies and national network of retail pharmacies to eligible participants in the benefit plans maintained by our customers and utilize our information systems to perform, among other things, safety checks, drug interaction screenings and brand-to-generic substitutions. To access Caremark's Web site, visit www.Caremark.com.
Our specialty pharmacies support individuals that require complex and expensive drug therapies. Our specialty pharmacy business includes mail order and retail specialty pharmacies that operate under the Caremark® and CarePlus CVS/pharmacy™ names. Substantially all of our mail service specialty pharmacies have been accredited by The Joint Commission.
Our clinical services utilize advanced protocols and offer clients convenience in working with health care providers and other third parties. Our AccordantCare health management programs include integrated rare disease management programs, the majority of which are accredited by the National Committee for Quality Assurance. In addition, through our SilverScript Insurance Company and Accendo Insurance Company subsidiaries, we are a leading national provider of drug benefits to eligible beneficiaries under the Federal government's Medicare Part D program.
Our Retail Pharmacy Business
CVS/pharmacy is the nation's leading retail pharmacy chain. With more than 45 years of dynamic growth in the retail pharmacy industry, our retail pharmacy business generates nearly 70% of its revenue from sales of prescription drugs and is committed to providing superior customer service by being the easiest pharmacy retailer for customers to use. Our stores fill more than one out of every six retail prescriptions in the United States, and more than one out of every five prescriptions in the markets we serve. To shop online, visit www.CVS.com.
Our retail pharmacy business also provides health care services through our MinuteClinic health care clinics. Our health care clinics utilize nationally recognized medical protocols to diagnose and treat minor health conditions and are staffed by certified nurse practitioners and physician assistants. We believe our clinics provide quality services that are quick, affordable and convenient. It is one of the only retail clinics to have been accredited by The Joint Commission. To learn more or find a location, visit MinuteClinic's Web site.
Our proprietary loyalty card program, ExtraCare®, has well over 64 million active cardholders, making it the largest and most successful retail rewards program in the country. The program is free and members receive benefits such as instant targeted offers that appear on register receipts in addition to earned Extra Bucks coupons. ExtraCare cardholders can also opt-in to register an email address with their secure account online, to receive additional coupons and health and beauty information directly in their email inboxes each week. To learn more about the program, visit our ExtraCare Web site.
Integrated Pharmacy Care
Through our PBM/retail combination, CVS Caremark offers a variety of unique, value-added services that no standalone PBM or retail pharmacy can on its own. We believe the Caremark Merger has uniquely positioned our Company to deliver significant benefits to health plan sponsors through effective cost management solutions and innovative programs that engage plan members and promote healthier and more cost-effective behaviors. We are able to offer our PBM clients and their plan members a variety of new programs and plan designs that benefit from our integrated information systems and the ability of our more than 26,000 pharmacists, nurse practitioners and physician assistants to interact personally with the many plan members who shop our stores every day. In addition, the Caremark Merger has enhanced our ability to offer plan members and consumers expanded choice, greater access and more personalized services.
Through our multiple touch points, we seek to engage plan members in behaviors that lower cost and improve healthcare outcomes. Examples of these programs and services include Maintenance Choice; new compliance and persistency programs designed to ensure that patients take their medications in the proper manner; enhanced disease management programs that are targeted at managing chronic disease states; and a new ExtraCare Health Card program. But, the strength of our combination doesn't end there. Regardless of how CVS Caremark plan participants interact with us – through mail order, in our stores, over the phone, or on the Web – our proprietary Consumer Engagement Engine will provide a single, unified view of their therapy history. As a result, identifying and communicating participant-specific cost reduction and health improvement opportunities will be easier than ever.