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|Ingram Micro Commerce & Fulfillment Achieves Projected Holiday Volume Expectation and Exceeds in Customer Experience and Transparency|
IRVINE, CA--(January 26, 2017) - Ingram Micro Commerce & Fulfillment, a strategic business unit of Ingram Micro Inc., achieved growth results that align with Forrester’s pre-Holiday projection of a 13% increase in orders for holiday 2016.
During the 2016 holiday season Ingram Micro Commerce & Fulfillment’s global network experienced a more than 13-percent increase during the holiday time frame of Thanksgiving Day to Christmas Day. In order to manage the growth, incremental capacity was added across the global network in major markets such as Los Angeles and Mexico City. The most significant increase regionally was in EMEA with a more than 24-percent increase in order volume. The company reported significant growth in apparel and accessories in mainland Europe locations.
Supporting increased volume and the incremental capacity added, transparency and ensuring a positive customer experience was at the core of a successful peak season. This year, Ingram Micro Commerce & Fulfillment introduced Shipwire Status, which provides real-time updates on the Shipwire Platform and notifications of any warehouse and carrier delays or issues. Shipwire Status allows customers to subscribe to system, warehouse and carrier alerts via email and SMS. Beyond the Shipwire Status page, same day shipping metrics were provided to customers on a daily basis and clear escalation paths were outlined.
In addition, Ingram Micro Commerce & Fulfillment continues to strengthen and integrate the power of the Shipwire Platform across its global network and leverage additional capacity within Europe through the Docdata acquisition. The business unit reached a customer service milestone with its 24/5 customer care support this holiday season providing support to customers in countries around the world.
“Heading into peak, our goal was simple - meet service-level commitments so that our clients’ customers would get their holiday packages on time, and provide transparency and responsiveness in every aspect of our business,” said Kenoy Lim, director of customer success for Ingram Micro Commerce & Fulfillment. “We also wanted our customers to have access to the answers they needed when they needed them. Leading into holiday 2016, we communicated our progress to clients and had clear escalation paths for them, even providing on-going operational metrics on a dedicated Peak Performance webpage. The results and feedback we received from our customers have far exceeded our expectations.”
Ingram Micro Commerce & Fulfillment on-site peak planning begins as early as January, partnering with clients to ensure projection accuracy and overall client and customer satisfaction.
About Ingram Micro Commerce & Fulfillment
About Ingram Micro Inc.
|"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Ingram Micro's business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.|