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SEMCO ENERGY GAS COMPANY Introduces Customized Services Program That Keeps Customer Satisfaction in Mind

PORT HURON, Mich., Sept. 15 /PRNewswire/ -- SEMCO ENERGY GAS COMPANY is pleased to announce the introduction of its Customized Services Program. Slated to launch in mid-September, the focus of the program is on customer satisfaction.

Tim Lubbers, Director of Marketing said, "Customized Services demonstrate SEMCO's desire to provide our customers with high-quality, courteous service. We kept our customers' needs and wants in mind as we developed this program."

With the customers' budget in mind, SEMCO lowered gas costs and locked in that price until March 31, 2002. This equates to an average annual savings of $39 per household.

Keeping the customers' concerns in mind, SEMCO will listen. If customers have a concern with the service they have received in the past 30 days, they are invited to call a special toll-free hotline 877-SEMCO4U (877-736-2648). Customer satisfaction specialists respond to these calls and have the authority to do whatever they can to make it right for the customer. With the customers' trust and transitions in mind, SEMCO warranties all parts and labor on appliance repairs for one full year; and will install new service lines on or before an agreed upon date or compensate the customer $100.

Lastly, with the unexpected in mind, SEMCO offers SHARPSERVICE (888-736-2661), an appliance service protection plan that covers both gas and electric appliances.

SEMCO ENERGY GAS COMPANY is offering Customized Services to demonstrate its commitment to meeting or exceeding the expectations of our customers. It also will provide a way for the company to implement improvements on our service based on customer feedback.

SEMCO ENERGY GAS COMPANY distributes natural gas to more than 250,000 residential, commercial and industrial customers in Michigan. It is one of two subsidiaries of SEMCO ENERGY, Inc. (Nasdaq: SMGS). The diversified energy services and infrastructure company also owns SEMCO ENERGY VENTURES, which acquires and operates companies involved in gas engineering and quality assurance services, pipeline construction services, propane distribution, intrastate pipelines and natural gas storage.
SOURCE SEMCO ENERGY GAS COMPANY
CONTACT: Francis R. Lieder, Jr. of SEMCO, 810-987-2200, ext. 4186, or fax, 810-989-4098

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding SEMCO Energy's business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.

 
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