MOORESVILLE, N.C.--(BUSINESS WIRE)--Feb. 21, 2013--
Lowe’s Companies, Inc., (NYSE: LOW) announced today that Lara Lee will
join the company as senior vice president, customer experience design,
effective Feb 25. Lee will report to Robert J. (Bob) Gfeller, customer
experience design executive.
Lee will be responsible for translating business strategies into
integrated, multi-channel experiences that deliver value to home
improvement consumers. Named a “Master of Innovation” by BusinessWeek
in 2006, Lee has driven customer-centric business transformation for
more than 20 years.
“Customer needs and trends are constantly changing. In this new role,
Lara will not only design experiences that support customers across
every stage of the home improvement journey, but will also ensure that
our employees’ abilities to deliver excellent experiences are evolving
and improving to meet those ever-changing customer needs,” explained
Gfeller. “Lara has an outstanding track record of helping companies
identify growth opportunities and will be a tremendous addition to the
customer experience design team.”
Lee joined Lowe’s from global design and innovation firm Continuum,
where she served as chief innovation and operating officer. Previously,
she was principal and member of the executive committee at Jump
Associates, consulting with clients such as GE and FedEx to identify
growth opportunities and design new businesses. She also spent 15 years
at Harley-Davidson, building the international business, launching new
ventures and running a division that designed and monetized customer
Lee holds a bachelor’s degree in Chinese language from Brown University,
a master’s degree in International Affairs from the University of
Pennsylvania and an M.B.A. in multinational management from The Wharton
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is
a FORTUNE® 100 company that serves approximately 15 million
customers a week at more than 1,745 home improvement stores in the
United States, Canada and Mexico. Founded in 1946 and based in
Mooresville, N.C., Lowe’s is the second-largest home improvement
retailer in the world. For more information, visit Lowes.com.
Source: Lowe’s Companies, Inc.
Lowe’s Companies, Inc.
Chris Ahearn, 704-758-2304