|Lowe’s Aligns Leadership Team to Create and Deliver Seamless Home Improvement Experiences|
MOORESVILLE, N.C.--(BUSINESS WIRE)--May. 8, 2012--
Lowe’s Companies, Inc. (NYSE: LOW) has announced executive assignments
to more sharply focus the company on strategies to create and deliver
seamless customer experiences.
The Customer Experience organization, led by Gregory M. Bridgeford,
chief customer officer, is responsible for creating customer experiences
that will best serve customers and differentiate Lowe’s from its
competitors. Reporting to Bridgeford are:
Robert J. (Bob) Gfeller, customer experience design executive. Gfeller
previously served as executive vice president of merchandising. His
new responsibilities include leading the design of compelling,
differentiating experiences across the U.S. multi-channel business.
Over the near term, Gfeller will continue to lead the merchandising
function until his former position is filled.
Thomas J. (Tom) Lamb, chief marketing officer. Lamb previously served
as senior vice president of marketing and advertising. His new
responsibilities include all communications and marketing functions.
Joseph M. (Mike) Mabry, digital interfaces executive. Mabry previously
served as executive vice president of logistics and distribution. He
will be responsible for planning, developing and operating Lowe's
internet websites and other digital customer interfaces.
The Operations organization, led by Rick D. Damron, chief operating
officer, is responsible for delivering the customer experience. Reporting
to Damron are:
Dennis R. Knowles, U.S. stores executive. Knowles previously served as
senior vice president of specialty sales and store operations support.
He will manage operations and in-store readiness of U.S. retail stores.
Brent G. Kirby, sales & service fulfillment executive. Kirby served
most recently as senior vice president of store operations – north
division. Kirby is responsible for managing operations of U.S. outside
sales and services, including contact centers, installation, repairs,
and on-site sales.
Gary E. Wyatt, real estate executive. Wyatt will continue to oversee
real estate, engineering & construction, and facilities and is
responsible for designing, planning, constructing and maintaining
retail and customer service spaces for the U.S. multi-channel business.
Robert A. Niblock, chairman, president and CEO, announced the following
Richard D. Maltsbarger, business development executive, previously
served as senior vice president of strategy. Maltsbarger is
responsible for strategic planning, business process management,
research and Lowe’s innovation center.
Nelson B. (Brian) Peace, corporate administration executive,
previously served as senior vice president of corporate affairs. Peace
is responsible for government affairs, corporate facilities, corporate
security, aviation, and corporate events and travel.
William D. (Doug) Robinson, head of international operations and
development, previously served as senior vice president of
international operations and customer support services. Robinson is
responsible for the company’s operations in Canada and Mexico as well
as international development.
“With one of the deepest benches in retail, Lowe’s has a long history of
developing great leaders,” said Niblock. “These individuals’ leadership,
hard work and expertise in their respective areas have been instrumental
in the success of our company. Now it’s time to focus on creating and
delivering seamless customer experiences.”
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is
a FORTUNE® 100 company that serves approximately 15 million customers a
week at more than 1,745 home improvement stores in the United States,
Canada and Mexico. Founded in 1946 and based in Mooresville, N.C.,
Lowe’s is the second-largest home improvement retailer in the world. For
more information, visit Lowes.com.
Source: Lowe’s Companies, Inc.
Lowe’s Companies, Inc.
Tiffany Mason, 704-758-2033