Company Creates Chief Customer Officer, Chief Operating Officer
MOORESVILLE, N.C.--(BUSINESS WIRE)--Apr. 19, 2012--
Lowes Companies, Inc. (NYSE: LOW) announced today that Gregory M.
Bridgeford, executive vice president (EVP) of business development, and
Rick D. Damron, EVP of store operations, have been promoted to the newly
created positions of chief customer officer (CCO) and chief operating
officer (COO), respectively, effective May 5, 2012. Both executives will
report to Robert A. Niblock, chairman, president and CEO.
“As we continue to transform Lowe’s to a leaner, more nimble,
multi-channel company, we took a hard look at our organizational
structure and opted to make changes to support our efforts to deliver
outstanding customer experiences,” said Niblock. “Lowe’s is fortunate to
have a deep and talented bench of executives like Greg and Rick, with
experience across home improvement disciplines. I am confident these
leaders can deliver on our goals to serve customers whenever and however
they choose to engage with Lowe’s.”
Bridgeford, (57), chief customer officer, is responsible for creating
experiences that will best serve customers and differentiate Lowe’s from
its competitors. The CCO’s functional areas will include customer
experience design, merchandising, marketing and communications, digital
interfaces, and pricing and promotion. Bridgeford has more than 30 years
of experience in home improvement, having served in business development
and strategic planning roles since 1999. He joined the company in 1982
and has served in a variety of increasingly responsible roles, including
senior vice president (SVP) of merchandising and SVP of marketing.
Damron, (49), chief operating officer, is responsible for delivering the
customer experience. Functions reporting to the COO include stores
operations, sales and service fulfillment, product fulfillment, real
estate and facilities, and loss prevention and safety. Damron joined
Lowe’s in 1981 and has worked in every aspect of the company’s store
operations, and has also served as SVP of logistics. He has served as
EVP of store operations since 2011, with responsibility for all of
Lowe’s stores as well as the company’s specialty sales businesses.
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is
a FORTUNE® 50 company that serves approximately 15 million customers a
week at more than 1,745 home improvement stores in the United States,
Canada and Mexico. Founded in 1946 and based in Mooresville, N.C.,
Lowe’s is the second-largest home improvement retailer in the world. For
more information, visit Lowes.com.
Source: Lowes Companies, Inc.
Lowes Companies, Inc.
Tiffany Mason, 704-758-2033