Compliance & Ethics
About PetSmart’s Ethics & Integrity Program
We care for our customers, associates and communities and believe that our Ethics & Integrity Program is key to strengthening our unique culture. Having a consistent roadmap to guide our behaviors and decisions will help us remain successful. We have established a foundation of trust with our customers, associates, and communities, and it’s up to us to do the right thing and protect this reputation. PetSmart is committed to providing education, training and awareness to our associates regarding our Ethics & Integrity Program. Our Ethics & Integrity department is responsible for the oversight of the Company's Code of Ethics & Integrity (E&I) and reviewing E&I allegations to ensure they are handled appropriately. The E&I department works collaboratively with other departments such as Human Resources, Corporate Communications, and Training to ensure we provide awareness and training to emphasize compliance throughout our Company. We have designated E&I Champions in each department to assist in ensuring a strong E&I culture.
Code of Ethics & Integrity
At PetSmart, we pride ourselves on doing the right thing, even when it’s hard. This means that we take responsibility and act with integrity. Our Code of Ethics & Integrity guides us in making decisions that impact our customers, our associates, and the communities where we live and work. By following the Code of Ethics & Integrity, we make sure that we do our job in a way that lives up to our values and follows the law.
At PetSmart, we require our key international proprietary brand vendors to undergo an independent third party social accountability audit, which includes a review of human trafficking and slavery issues. These vendors generally receive notification of a pending audit one to two months prior to the audit. PetSmart determines the frequency of these independent third party audits based on an analysis of the risk of the products supplied by these vendors. Generally, these independent audits are conducted every one to three years. PetSmart verifies the documentation from these third party audits, and if a vendor fails to comply with any of the above requirements, PetSmart promptly reviews the failure with the vendor to determine a solution, if possible. PetSmart ceases to do business with vendors that cannot maintain these requirements.
PetSmart does not conduct audits of our national brand product vendors. National brand product vendors have a direct relationship with their suppliers and are themselves directly responsible for compliance with all applicable laws involving human trafficking and slavery in their supply chains. If PetSmart learns of a failure with one of our national brand vendors, PetSmart promptly reviews the failure with the vendor to determine a solution, if possible. PetSmart ceases to do business with vendors that cannot maintain these requirements.