New system will enable Husqvarna AB and its dealers to access up-to-date parts
and service information for both online and CD
RICHFIELD, Ohio, May 22 /PRNewswire/ -- ProQuest Business Solutions, a
business unit of ProQuest Company, announced today that it has signed a
global, multi-year contract with Sweden-based Husqvarna AB, a leading provider
of outdoor power and lawn maintenance equipment. ProQuest Business Solutions
will provide Husqvarna AB with its proven Net-Compass (Internet) and
PartsManager Pro (CD) software solutions enabling Husqvarna AB and its dealers
to quickly find parts and service information. The ProQuest solution will
provide a comprehensive parts, service, and bulletin look-up system, and will
integrate into Husqvarna's online ordering system for Husqvarna AB employees,
distributors, and more than 35,000 Husqvarna AB dealers worldwide.
The ProQuest -- Husqvarna AB relationship will include professional and
consumer brands. Professional: Husqvarna, Jonsered, Yazoo/Kees, Bluebird,
Partner Industrial, Dimas, Diamant Boart, Felker, and Target. Consumer: Flymo,
Partner, McCulloch, Poulan, Poulan Pro, Weedeater, as well as private labels.
ProQuest will provide Husqvarna AB and its dealers with a comprehensive
parts and service look-up system on CD and over the Internet. The new
innovative ProQuest system will enable users to quickly and easily search and
identify the correct parts, service, and technical information required for
repairs, resulting in reduced customer equipment downtime. The enhanced
ProQuest solution will provide a significant reduction in the time required to
submit orders and queries, resulting in greater customer satisfaction and an
improved overall dealer experience. Whether using the CD or Internet look-up
system, dealers will have access to the most current parts and service
"Husqvarna AB was looking for a proven, experienced, long-term provider,"
said Lennart Dorthe, CIO of Husqvarna AB. "We believe that we have aligned
ourselves with the leader in the outdoor power equipment industry. ProQuest's
global presence and proven technology solutions are critical to the success of
our parts and service transition."
"ProQuest Business Solutions is very pleased to have been chosen by
Husqvarna AB over several competitors as their provider for product support
applications," said Scott McEwen, Vice President, ProQuest Business Solutions.
"Our single-platform strategy continues to provide dramatic results for
manufacturers and their dealers in combining parts, service, ordering and
warranty as a total solution. Our scalable technology allows Husqvarna AB to
leverage their existing ProQuest eConnect solution into their larger global
parts and service offering. This global strategic relationship further
increases our industry visibility and reinforces our leadership role as the
premier product support solutions provider in the outdoor power equipment
Bike Howard, Director of IT Projects, E-Commerce Husqvarna AB, stated,
"After carefully reviewing the best systems available, ProQuest surfaced as
the obvious choice. We're confident they will continue to prove themselves as
a top performer with this implementation."
About Husqvarna AB
Founded in Sweden as a weapon factory in 1689, Husqvarna AB is one of the
world's oldest industrial companies. Years of experience in precision
engineering and manufacturing, combined with an innovative approach to
research and development have always put Husqvarna in the forefront of the
outdoor power industry. Today, Husqvarna is a world leader in forestry, lawn
and garden products. Since 1977 Husqvarna has been part of the Electrolux
Group. The company is the primary component of the Professional Outdoor
Products division of Electrolux.
ProQuest Company is based in Ann Arbor, Michigan, and is a leading
publisher of information solutions for the education, automotive, power
equipment, and powersports markets.
ProQuest's Business Solutions segment is primarily engaged in the delivery
-- in electronic form -- of comprehensive parts and service information to the
automotive, power equipment, and powersports manufacturing markets. Its
products transform complex technical data, like parts catalogs and service
manuals, into easily accessed electronic information, both CD- and
Internet-based. For the world's automotive manufacturers and their dealer
networks, ProQuest also secures business-to-business information and retail
performance management services.
ProQuest Company was recently named one of the nation's 200 best small
companies by Forbes magazine, and one of the 100 fastest growing technology
companies in the United States by Business 2.0 magazine.
SOURCE ProQuest Business Solutions
ProQuest Business Solutions