As Senior Vice President and Chief Service & Information Officer, Brian LeClaire leads the service operations and information technology functions and is responsible for call center operations, account installation, billing, provider network operations and quality management. He is also responsible for information technology services, data center operations, print centers and communications facilities, and for developing Humana’s IT strategy. Brian serves on the Board of Managers for Availity, LLC, and is a member of Humana’s Executive Team, which sets the strategic direction for the company.
Brian joined Humana in August 1999 and served as Chief Technology Officer from 2002 until his promotion to Chief Service & Information Officer in 2011. Before joining Humana, Brian provided leadership in a variety of positions with ALLTEL Information Services, serving ultimately as Vice President of product development, introducing industry changing e-business self-service solutions. He formerly held progressively responsible senior leadership positions in the Systems and Operations development area of The Prudential Insurance Company of America’s Individual Insurance Group.
Brian is a nationally recognized technology executive. In 2005, he was named to Computerworld’s Premier 100 IT Leaders for displaying exceptional technology leadership, fostering ideas and creative work environments, envisioning innovative approaches to business problems, and effectively managing IT strategies. Brian holds a Ph.D. from Oklahoma State University in Management Information Systems, an MBA from the University of Wisconsin, and a BA from Ripon College.