Jim Murray is Humana’s Executive Vice President and Chief Operating Officer, with responsibility for all business segments and service operations. He is a member of the Management Team, which sets the strategic direction for the company.
Jim was previously Chief Operating Officer, Market & Business Segment Operations for Humana, with responsibility for all sales, underwriting, specialty products, network-management and market-management functions. Jim also served as Chief Operating Officer of Service Operations, where he focused on enhancing customer service by providing training and tools to Humana’s customer service associates, and by substantially improving service processes and systems. Additionally, Jim had operating oversight for the small-group and large-group commercial and public-program segments. Previously, he served as Chief Operating Officer for Humana’s health-plan division, which encompassed the company’s large-group commercial, Medicare, Medicaid and TRICARE businesses.
Jim has also served as Humana’s Senior Vice President and Chief Financial Officer, with responsibility for public and statutory reporting, investor relations, operating-unit budget management and evaluation of acquisition opportunities.
Jim joined Humana as Vice President of Finance in 1989. He was promoted to Vice President and Chief Financial Officer in 1997. Before joining the company, he served as a partner with the firm of Coopers & Lybrand (now PricewaterhouseCoopers).