DALLAS, Sept. 14 /PRNewswire-FirstCall/ -- In classic Southwest Airlines
flair, CEO Gary Kelly today made a public apology to one of its Customers
whose trip several months ago has become the subject of recent television and
newspaper commentary. Company President Colleen Barrett has reached out to the
Customer directly, and Kelly issued Kyla Ebbert an apology and invitation to
again fly on Southwest as she taped a television show.
"From a Company who really loves PR, touche to you Kyla! Some have said
we've gone from wearing our famous hot pants to having hot flashes at
Southwest, but nothing could be further from the truth. As we both know, this
story has great legs, but the true issue here is that you are a valued
Customer, and you did not get an adequate apology. Kyla, we could have
handled this better, and on behalf of Southwest Airlines, I am truly sorry.
We hope you continue to fly Southwest Airlines. Our Company is based on
freedom even if our actions may have not appeared that way. It was never our
intention to treat you unfairly and again, we apologize."
Kelly took an additional step and is sharing his direct comments about the
incident by recording ads for national radio. Those comments detail a national
fare sale launched today featuring "mini-skirt" fares.
To learn more about these low fares, available only at southwest.com,
Public Relations of Southwest Airlines, +1-214-792-4847