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Investor Relations

Executive Team

Nora Denzel
Interim Chief Executive Officer
Nora Denzel
Interim Chief Executive Officer


Nora M. Denzel was appointed to serve as interim Chief Executive Officer in January 2015. She has been a director of Outerwall since February 2013. From February 2008 through August 2012, Ms. Denzel held various management positions at Intuit Inc. (a provider of business and financial management solutions software), including senior vice president of marketing, big data and social, and senior vice president and general manager of the employee management solutions business unit. Previously, Ms. Denzel served as senior vice president of the software global business unit and the storage and consulting divisions at Hewlett-Packard Company (a software and technology hardware provider) from August 2000 to February 2006. Ms. Denzel has also worked at Legato Systems Inc. (a data storage management software company) and International Business Machines Corporation (a technology services, enterprise software and systems provider). Ms. Denzel is currently a member of the board of directors of Ericsson (a global telecommunications provider) and Advanced Micro Devices (a worldwide semiconductor company). 
Galen Smith
Chief Financial Officer
Biography PhotoGalen Smith
Chief Financial Officer


Galen was promoted to the role of chief financial officer in April 2013. He joined Outerwall in 2009 and assumed the role of corporate vice president, finance and treasurer in 2010, overseeing corporate financial planning, treasury, mergers and acquisitions and investor relations. In 2011, he became senior vice president, finance at Redbox leading financial operations in addition to business negotiations, including the digital joint venture with Verizon and studio deals with Sony Pictures Home Entertainment, Universal Studios Home Entertainment and Warner Bros. Home Entertainment. Prior to joining Outerwall, Galen was an investment banker at Morgan Stanley in the Consumer and Retail Investment Banking Group. 
Raquel Karls
Chief Human Resources Officer
Biography PhotoRaquel Karls
Chief Human Resources Officer


Raquel joined Outerwall in September 2010 as chief human resources officer. Prior to Outerwall, Raquel served as vice president of human resources at Expedia, Inc., where she led global initiatives in the U.S., Asia and Canada. Previously, she was vice president of partner resources at Starbucks Coffee Company, where she led the organizational and people development agenda for key marketing and product groups. Raquel also served the Pepsi Bottling Company in a variety of roles, including vice president of human resources.  
Carole McCluskey
Chief Technology Officer
Biography PhotoCarole McCluskey
Chief Technology Officer


Carole has been with Outerwall since October 2010 and was promoted to chief technology officer in August 2012. During her tenure, Carole has also served as the corporate technology leader, senior vice president of technology at Redbox Automated Retail, LLC, Outerwall's wholly-owned subsidiary, the interim head of corporate systems development, and the IT program leader at Coinstar and Redbox. Prior to Outerwall, she was the managing director of EttenAj Consulting LLC, an IT consulting firm she founded that advised VMware, Coinstar, Intacct, Edifecs, and Ultimo Software. Her previous experience includes executive positions at TIBCO Software, SchemaLogic, and CapitalStream. 
Don Rench
Chief Legal Officer, General Counsel and Corporate Secretary
Biography PhotoDon Rench
Chief Legal Officer, General Counsel and Corporate Secretary


Don has served as our chief legal officer since April 2011, as our general counsel since August 2002 and as our corporate secretary since March 2002. He served as our corporate counsel from March 2000 through August 2002. Previously, Don served as corporate counsel for NetManage, Inc., formerly Wall Data, Inc. Prior to that, Don was an attorney in private practice in Cincinnati, Ohio. 
Jim Gaherity
President, Coinstar
Biography PhotoJim Gaherity
President, Coinstar


Jim was appointed President of Coinstar in March 2014. He joined Outerwall in 2004 as the director of operations for Coinstar and was steadily promoted over the years to senior vice president overseeing Coinstar worldwide operations and certain new venture businesses. Jim brings over 25 years of management experience including senior management positions at Brink’s Inc. and Road Way Package Systems (since acquired by FedEx). 
Mark Horak
President, Redbox
Biography PhotoMark Horak
President, Redbox


Mark joined Outerwall as president of Redbox in March 2014. He brings more than 30 years of media, entertainment and marketing expertise to Redbox, having most recently served as president the Americas at Warner Bros. Home Entertainment. Earlier positions at Warner Bros. included executive vice president and general manager for Canada, Latin America, Australia and Asia, and executive vice president and general manager of Worldwide Operations and New Packaged Media. Previously Mark served in marketing positions with Dole Packaged Foods, StarKist Seafood Company and Nabisco Brands, Inc. 
Maria Stipp
President, ecoATM
Biography PhotoMaria Stipp
President, ecoATM


Maria was appointed president of ecoATM in February 2014. She joined Outerwall in June 2011 as chief customer officer and later transitioned to chief new ventures officer in 2013. Maria brings more than 20 years of sales and senior management experience to her role. Her breadth of experience spans the video game and consumer packaged goods industries, where she led the global teams responsible for marketing, finance, sales, human resources and franchise development. Her diverse background includes sales and leadership roles at Activision, Vivendi Universal Games, Miller Brewing Company and Kellogg Sales Company.