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|Embassy Suites Hotels’ Third Annual Business Travel Survey Reveals Face Time is Key to Strong Business Relationships|
Survey Confirms In-Person Client Meetings Trump Technology
McLEAN, Va. (April 26, 2011) – “More client face time for my dime,” is a phrase that captures the results of Embassy Suites Hotels’ Third Annual nationwide Business Travel Survey*. The survey offers an insightful look into the state of business travel, revealing perceptions on the importance of client face time and its implications when it comes to business relationships. It also gives an insider’s look into hotel and flight preferences and the top destinations and airports for business travel.
“We think it’s important to take the pulse of America’s business travelers each year to validate current travel trends and uncover new ones,” said John Lee, vice president, brand marketing for Embassy Suites Hotels, Hilton Worldwide. “As 60 percent of our guests are business travelers, it’s a priority to ensure that we are consistently providing an offering that makes each and every business trip even better.”
In fact, 76 percent of business travelers who had less face time with clients in the past 12 months reported it had a negative impact on their business relationships. For those still skeptical about planning a trip for the next business meeting, the survey found that almost 1-in-5 (18 percent) of business travelers reported losing a project because they were unable to travel to see a client and 17 percent say they lost the client altogether.
In this digital age where professionals rely on technology for just about everything, the question remains – can apps, emails and video chats replace old fashioned face time with clients? According to Embassy Suites’ survey, the answer is no. Respondents indicated it would take an average of five video conferences, 10 phone calls or 20 emails to replace one hour of face-to-face contact with a client.
On the Road More, But Still Looking for Value…
“At Embassy Suites Hotels, we are proud to provide business travelers great value and more bang for their buck as they make face time with clients a priority,” says Lee. “Our spacious, two-room suites give business travelers ample space to spread out, while our complimentary, cooked-to-order breakfast helps them fuel up for the day, and the nightly Manager’s Reception** with complimentary appetizers and beverages offers a great venue to celebrate the day’s successes. These offerings, ideal for the business traveler, are available at every Embassy Suites Hotel for approximately the same price of another full service, upscale hotel.”
Big Apple Ranks Best for Business Travel...
Business travelers are torn when it comes to choosing the easiest U.S. airport – John F. Kennedy International Airport in New York City and Dallas Fort Worth International Airport in Texas are tied for first (each receiving 10 percent of the vote), while Los Angeles International Airport and O’Hare International Airport in Chicago are tied for second (each earned themselves 8 percent of the vote).
Embassy Suites Hotels strives to cater to business travelers’ needs, through a variety of resources including 24-hour Embassy BusinessLink™ Centers. To book your next business trip hotel stay at Embassy Suites, please visit www.embassysuites.com.
About Embassy Suites Hotels
Results of any sample are subject to sampling variation. The magnitude of that variation is measurable and is affected by the number of interviews conducted. For the interviews conducted, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 3.68 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.
**Service of alcohol subject to state and local laws. Must be of legal drinking age.