HOUSTON, Aug. 21 /PRNewswire-FirstCall/ -- Continental Airlines (NYSE:
CAL) Chairman and CEO Larry Kellner today issued the following statement
regarding Continental Express Flight 2816 (operated by ExpressJet Airlines),
which was subjected to a lengthy ground delay following a weather diversion to
Rochester, Minn., on Aug. 8, 2009.
Kellner is responding to the findings of a U.S. Department of
Transportation (DOT) investigation (see DOT news release) that the ExpressJet
crew was not at fault and that the local representative of Mesaba Airlines (a
wholly-owned subsidiary of Delta Air Lines [NYSE: DAL]), improperly refused
the requests of the captain to let her passengers off the plane.
"Continental takes responsibility for the care of its customers, whether
they are on our regional partners' flights or our own," Kellner said. "We are
gratified that Secretary LaHood recognized the crew's efforts to resolve the
situation.
"While the result for the customers was clearly unacceptable, it is
evident that the ExpressJet crew worked through the night to resolve the
situation and was frustrated with Delta Connection's failure to provide
reasonable assistance.
"We have processes in place to avoid these situations and those processes
clearly broke down in this case. We are working to ensure that doesn't happen
again," Kellner said.
SOURCE
Continental Airlines
CONTACT:
Corporate Communications of Continental Airlines,
+1-713-324-5080, corpcomm@coair.com
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