NCR to service the TSB Bank’s 900+ ATMs and IDMs and provide service
desk support for its employees across its branch network
LONDON--(BUSINESS WIRE)--Oct. 11, 2017--
NCR
Corporation (NYSE: NCR), a global leader in omni-channel solutions,
will provide managed services for the ATM network of UK challenger bank,
TSB, comprising ATMs from NCR and other vendors. The contract covers
remote ATM Monitoring, Incident Management and Help Desk support for
TSB’s branch partners, and Second Line Maintenance 24 x 7 to ensure high
availability of the bank’s self-service channel. NCR manages the service
performance and provides reporting and deep dive analytics on all
incidents and service calls for a continuous improvement of the service
delivery.
TSB was built to bring more competition to UK banking and ultimately
make banking better for all UK consumers. As part of TSB’s move from its
current platform, which it rents from Lloyds Banking Group, the bank was
looking to renew its services contract. During a visit to NCR’s Services
Operation Center in Belgrade, Serbia, TSB was impressed with the skills
of the team, their energy, the language capabilities and dedication as
well as high service-level results. Combined with NCR’s services team in
the UK, NCR convinced TSB Bank that NCR was the right partner to help
them in their transformation process.
“TSB’s high-tech transformation is gathering pace. Our move to the new
system will make us more responsive, agile and innovative, which will
accelerate our mission to make banking better for all UK customers,”
explained Mike Corran, TSB Procurement and Property Director. “As we
prepare for the transition to this new banking platform, it’s important
to us that we continue to deliver excellent service to our customers.
With NCR as our partner, we are confident that we will be providing the
best possible service to TSB partners and customers.”
As the world leader in delivering services to financial, retail and
hospitality customers, NCR has over 20,000 service professionals,
including 13,000 Customer Engineers, with a presence in 180 countries.
NCR resolves 3 million service requests remotely each year, avoiding the
need for on-site service dispatch.
“Banks have to consistently manage every aspect of the self-service
channel to drive customer satisfaction,” explained Mark Vigoroso, Vice
President, Product Management & Technology, NCR Services. ”NCR’s managed
services help financial institutions make the best use of their
available resources to provide high availability of their ATM network
and deliver a consistent customer experience. NCR has invested
significantly in its services team and capabilities that are now paying
off with improved processes, real-time status information, as well as
intelligence and learnings from servicing more than 2.5 million devices
from over 300 vendors. This is the knowledge that our services customers
can tap into to provide value to their customers.”
About TSB Bank
TSB was built to bring more competition to UK banking and ultimately
make banking better for all UK consumers. TSB only serves local
customers and local businesses, to help fuel local economies, because
communities thriving across Britain is a good thing for all of us.
We have a simple, straightforward and transparent banking model and make
clear on our website how we operate and make money. We offer the
products and services people tell us they want, with none of the funny
stuff people normally associate with traditional banks.
Our five million customers appear to notice: TSB is Britain’s most
recommended high street bank and was recently identified as one of the
top 10 big companies to work for.
For further information about TSB Bank plc, please visit our website www.tsb.co.uk.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables nearly 700 million transactions daily across retail, financial,
travel, hospitality, telecom and technology, and small business. NCR
solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries. NCR encourages investors to visit its
web site which is updated regularly with financial and other important
information about NCR.
Web sites: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20171011005368/en/
Source: NCR Corporation
NCR Corporation
Ortrud Wenzel, +49 821 405 8191
ortrud.wenzel@ncr.com