“The challenge that CFIs face is how to deliver world-class customer
service at the lowest possible cost,” said
“Finding and hiring new staff with the right skill set to manage our
large fleet of ATM’s and distributing software updates at that scale can
be both challenging and expensive,” says
To deliver a strong return on investment and increase their member experience, banks must balance availability, transaction and interaction security, customer usage, and total cost of ownership across the ATM self-serve channel. NCR’s Managed Services enable CFIs to deliver world-class availability and minimize failed customer interaction (FCI), ensure enhanced regulatory compliance while reducing security risk profile and reduce the cost of cash by monitoring and managing cash at ATMs.
As the world leader in delivering services to financial, retail and hospitality customers, NCR has over 20,000 service professionals (including 13,000 Customer Engineers), with a presence in 180 countries. We resolve 3 million service requests remotely each year, avoiding the need for on-site service dispatch. We also service 2.5 million non-NCR devices from 300 vendors.
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View source version on businesswire.com: http://www.businesswire.com/news/home/20170717005519/en/
Source:
NCR Corporation
John Buchholz, 678-808-7979
john.buchholz@ncr.com