Proven NCR cloud-based restaurant technology solutions enable Spoleto to drive consumer convenience, loyalty and efficiency
Since implementing the mobile ordering solution, the order-to-service
cycle runs more quickly, enabling Spoleto to serve guests faster and
shorten restaurant wait times leading to improved guest experience and
service. With locations on and near college campuses in
“The partnership with NCR continues to drive the digital platforms of
our brand. They are finding innovative and integrated solutions that
will allow us to scale nationwide with the most advanced digital
strategies, including our new Spoleto app,” said
Spoleto was already using NCR Aloha platform-of-sale software and chose to extend its omni-channel consumer engagement capabilities using the NCR Engage Mobile platform, easily adding the ability for Spoleto customers to order their favorite dishes ahead of time, bypass the long lunch lines and earn great rewards while they do it. Spoleto chose this option because it delivered one complete solution that captures and manages transactional data, order information and loyalty rewards across both physical and digital channels.
In a matter of weeks leveraging NCR’s reliable cloud-based
infrastructure, Spoleto was up and running with a fully-branded, mobile
app experience that includes order ahead, loyalty, stored value
capabilities. Marking the occasion with a launch party in
“We are excited by the possibilities we now have to significantly shorten lines at our restaurants, give our guests convenience and drive additional revenue for our brand,” said Luis Pestonit, IT manager for Spoleto.
“Giving your customers a way to engage with you through digital platforms, especially on mobile devices, is no longer an option for restaurants – it’s now table stakes,” adds Don Zimmerman, general manager at NCR Hospitality. “That means restaurants need to be fast to market with a seamless brand experience giving their customers a path to order, pay, earn and redeem rewards and give their feedback effortlessly. We have the capability to help our customers quickly enable this type of experience with minimum development time and I.T. resource allocation, giving restaurants of all sizes the capability to remain competitive and relevant and extend their brand presence outside the four walls of their restaurant.”
Spoleto combines the speed of fresh-casual service with the sophistication of an Italian restaurant and gourmet-quality food. It is currently in the process of positioning the brand for franchising and anticipates granting franchise territories later in 2017.
About Spoleto
Spoleto combines the speed of fresh-casual service with the sophistication of an Italian restaurant and gourmet-quality food. Spoleto offers a seasonal menu based on the availability of fresh local products and an endless number of guest-selected food combinations. A choice of 30 authentic Italian-inspired toppings gives everyone a chance to create meals that inspire their palate. Guests can craft a pasta dish, flatbread or salad and interact with our chefs to experiment with a variety of fresh ingredients in Spoleto's open kitchen.
About NCR Corporation
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners.
NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR.
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Source:
NCR Corporation
Tim Henschel, 770-299-5100
tim.henschel@ncr.com