Nedbank becomes first bank in South Africa to deploy NCR’s
Interactive Services software
JOHANNESBURG--(BUSINESS WIRE)--Dec. 6, 2016--
NCR
Corporation (NYSE: NCR), a global leader in omni-channel solutions,
today announced that Nedbank
(JSE: NBKP), one of the largest banks in the country, will be the first
bank in South Africa to introduce NCR Interactive Teller. Built on
modern hardware, this software-based technology allows the user to
complete up to 80 percent of transactions typically completed inside a
physical branch with a live video teller at an ATM.
NCR has integrated its Interactive Banker, tablet banking software with
the Interactive Teller to help Nedbank deliver amazing customer
experience while boosting efficiency and increasing profits. This
integration will enable Nedbank to leverage intuitive tablet enterprise
technology to turn smart data into great customer service by using
real-time customer information so the very best assisted service is
offered at the most appropriate moment. The introduction of NCR
Interactive Teller will allow Nedbank customers to execute all branch
banking features outside of traditional banking hours, including: cash
withdrawals above the daily limit, cash deposits, cheque deposit, cheque
encashment, credit card payments, and money transfers.
“Offering exceptional customer experience and interaction remains a key
growth strategy for us. The introduction of NCR’s innovative Interactive
Services technology for the first time in the country, reiterates our
commitment to deliver exceptional banking experience to our customers,”
said Preni Naidoo, Executive, Self Service Banking at Nedbank. With NCR
Interactive Teller, we are actually increasing access to banking
services using technology, while maintaining the comfort of human
interaction. This initiative will offer our employees additional time to
better serve customers with more complex banking needs, and allow us to
offer clients the convenience they need every day of the year.”
NCR Interactive Teller enables a centrally located teller to take full
remote control of all modules on a specially equipped ATM while engaging
the customer over two-way, real-time video conversation, delivering a
highly personalized experience. NCR Interactive Teller can reduce
operating costs by enabling video tellers to operate units deployed
across multiple sites, reaching and interacting with more customers than
ever before, without incurring traditional branch expenses.
“Consumers cannot always bank during traditional branch banking hours.
They desire service at a time and location that is convenient for them,”
said Dimitri Kanellopoulos, Country Manager, NCR Financial Services,
South Africa. “Allowing customers to bank at locations and channels of
their preference is at the heart of how financial institutions are
evolving their branch and omni-channel banking services. We remain
committed to deliver innovations that bring a new world of omni-channel
interactions and help financial institutions to offer differentiated
customer experiences.”
NCR Interactive Banker untethers staff from their desks offering the
freedom of a mobile universal banker app able to view multiple live
transactions that informs them who is in the branch, their account
details and what they are doing. They can act promptly with assistance
that is precisely targeted to the customer’s needs and real-time
information on cross-selling opportunities, staff can act immediately
and offer customers a product they are interested in.
About Nedbank
Nedbank Group Limited is one of South Africa’s four largest banking
groups by assets and deposits, with Nedbank Limited being its principal
banking subsidiary. Nedbank provides a wide range of wholesale and
retail banking services and has a growing insurance, asset management
and wealth management offering through four main business operations,
namely Nedbank Corporate and Investment Banking, Nedbank Business
Banking, Nedbank Retail and Nedbank Wealth. For more information visit www.nedbank.co.za.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20161206005090/en/
Source: NCR Corporation
NCR Corporation
Rakesh Aulaya, 912.261.954.583
rakesh.aulaya@ncr.com