NCR achieves 99 percent availability and provides real-time health
information via the NCR Pulse Banking app
AUGSBURG, Germany--(BUSINESS WIRE)--Nov. 16, 2016--
NCR
Corporation (NYSE: NCR), a leader in omni-channel solutions, will
take over the complete operations of the ATM network of Sparkasse Jena
in July 2017. This is an expansion of the existing managed services
agreement covering incident and cash management, which has been in place
since July 2016. This is first time that NCR’s Pulse Banking app, which
displays the operating status of the self-service device network in real
time, will be used for operation management at a financial institution
in Germany.
NCR was selected in the course of a modernization project during which
Sparkasse Jena replaced the Microsoft Windows XP operating system
throughout the self-service device network. Sparkasse Jena took
advantage of this technology renewal to re-visit their overall business
strategy and re-focus their staff to support the savings bank’s core
business activities.
Sparkasse Jena had already commissioned a cash-in-transit (CiT) company
with cash logistics and cash management in 2013. When around 100
self-service systems had to be replaced in 2016, the bank decided to
place the maintenance and operational responsibility for their ATM
network as well as the management of the CiT company, in the hands of a
single service provider. The decision was made in favor of NCR's managed
services model. NCR’s APTRA Opticash solution is being used by NCR’s
Cash Analysts to cost effectively manage cash demand. NCR’s managed
services implementation saw a smooth transition from the on-going
operations and in only three months after beginning the service
agreement NCR was achieving 99 percent ATM availability.
"It was a very ambitious project, with a tight implementation time,"
explains Mike Neubert, department manager operations at Sparkasse Jena.
"We knew NCR as a reliable partner from a previous migration project.
NCR had already proved itself as a project partner at that time and did
again in the new tender. Both sides learned and adapted quickly and we
both will benefit from the insights in future projects."
NCR Pulse Banking app is being used for the first time in Germany at
Sparkasse Jena. The app, which is unique in the financial industry,
combines the various data sent from the ATM network and presents it
graphically on a mobile device. NCR Pulse Banking includes real-time,
high-level network performance analytics, as well as detailed incident
management data, geographic status display and system status alerts. In
the event of a malfunction, the NCR team can immediately identify the
issue and resolve it quickly. Sparkasse Jena is considering making the
status information available to their customers at a later stage,
enabling them to always find the nearest functioning ATM.
"NCR has one of the most experienced service teams in the world: every
three seconds we receive a service notification, and every six seconds
our technicians make a service call," said Wolfgang Kneilmann, Vice
President Financial Services DACH, CEA and Russia at NCR. "In the
project, we were able to demonstrate the full range of our experience
and expertise as well as our customer orientation. Entrusting the entire
operation lead in our hands is a huge vote of confidence that we are
very proud of."
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware and portfolio of services, NCR
enables more than 550 million transactions daily across retail,
financial, travel, hospitality, telecom and technology, and small
business. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20161116005342/en/
Source: NCR Corporation
NCR Corporation
Ortrud Wenzel, +49 821 405 8191
ortrud.wenzel@ncr.com