Bankia chose NCR as preferred supplier for software and its next ATM
renewal project; will install more than 600 NCR SelfServ ATMs by the end
of 2016
MADRID--(BUSINESS WIRE)--May 23, 2016--
NCR Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Bankia Spain, the fourth largest bank
in Spain, will upgrade its ATM network with more than 600 NCR SelfServ
34 and NCR SelfServ 32 cash deposit ATMs in the course of 2016. The
decision was made following a thorough evaluation process, highlighted
by NCR’s technical excellence and level of service. The upgrade project
is part of Bankia’s long term strategic plan to improve customer
experience as well as operational efficiencies by diverting typical
transactions to its self-service channels.
Bankia operates more than 5,500 ATMs in Spain that allow users to
perform up to 51 different transactions such as account inquiries, cash
withdrawals, cash deposit, bill and tax payments, credit transfers, and
mobile phone top-ups. Furthermore, users can have receipts sent to their
mobile phones or email addresses or obtain pre-aproved credits through
the ATMs. The ATM network runs on software that was developed by NCR in
collaboration with Bankia. To secure the ATM network and reduce
downtime, Bankia is using NCR Solidcore, which has been designed to
defend against known and unknown malware and fraud attacks.
“We have been able to improve our effiency in the past years thanks to
the commitment of our employees and our relentless customer focus based
on three principles: simplicity, transparency and closeness,” said
Alejandro Ruiz-Oriol, Area Manager at Bankia. “Our customers value the
services we provide with our ATM network and their feedback reinforces
our continued investment in this area. As we are expanding our ATM
network, the level of service and technical excellence provided by NCR
as well as the robustness and ease of use of the systems made them the
ideal partner for this project.”
Since Bankia started upgrading and modernizing its ATM fleet the
customer satisfaction index improved continuously, reaching a record
high of 82.4 percent in 2015. The robust NCR SelfServ ATMs with
self-healing technology will be installed in Bankia branches as well as
across Spain to provide access to banking services for customers in less
populated areas with no direct branch in the vicinity. NCR will complete
the installations in 2016.
“Bankia is a prime example of the benefits that our SelfServ ATMs and
security software bring in operational efficiencies and exceptional
service delivery,” said Carlos García Reig, Director Financial Services
at NCR Spain. “As banks are under enormous pressure to innovate, the
reliable intelligent ATM network that Bankia is building frees up the
resources for bank staff to proactively consult their customers and
improve the quality of the service.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20160523005042/en/
Source: NCR Corporation
NCR Public Relations
Ortrud Wenzel, +49-821-405-8191
ortrud.wenzel@ncr.com