Findings in NCR restaurant tech survey also highlight challenges, which solutions are considered critical
The survey, which polled owners and managers of franchise eateries and small independent restaurants, was commissioned by NCR to offer a better feel for how technology is used and perceived in the foodservice marketplace.
“Restaurant owners and managers often work in fast-paced environments in
which they tackle a variety of business challenges from inventory
management to customer service to employee training and retention,” said
More Money, But More Tech Problems
While the majority of respondents are experiencing a positive impact on profits, only 31 percent of respondents have an internal employee who can manage technology for their business. Further, a majority of respondents (83 percent) ranked costs to maintain or upgrade technology as one of the biggest obstacles that keep them from upgrading to new technologies. More than half (53 percent) also stated they lack the staff to manage IT upgrades.
Mobile POS Beats Out Mobile Apps
Despite challenges, technology still plays a significant role for restaurant owners and management. Sixty-two percent of respondents view technology as “important” or “very important” to their businesses. When looking at which solutions they relied on most, mobile point-of-sale (POS) systems outranked mobile apps:
Cooking Up Efficiency
One of the primary benefits of technology is its ability to improve restaurant performance. Eighty-nine percent of respondents attributed cash registers and credit card readers to boosting productivity at their business. Eighty-four percent said Wi-Fi improves efficiency, and 78 percent said the same about mobile POS solutions.
Additionally, more restaurants are going online as a way to connect with
current and potential customers. Almost 70 percent of the surveyed
restaurants have accounts on social media, and 63 percent have
traditional websites. Only 17 percent of the respondents still lack an
online presence. At the same time, 81 percent of respondents do not
offer their menu items through mobile takeout apps like
More details on the 2015 NCR Restaurant Technology Pulse are available at http://blog.ncrsilver.com/wp-content/uploads/sites/3/2015/06/NCR-Restaurant-Technology-Survey-Fast-Facts.pdf.
About the 2015 NCR Restaurant Technology Pulse
NCR commissioned the blind survey of restaurant owners and managers in
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View source version on businesswire.com: http://www.businesswire.com/news/home/20150629005204/en/
Source:
Arketi Group
Jackie Parker, 404-929-0091 ext. 220
jparker@arketi.com
or
NCR
Corporation
Tim Henschel, 770-299-5100
tim.henschel@ncr.com