First in Idaho with NCR Interactive Teller that lets live tellers
take remote control of ATM
DULUTH, Ga.--(BUSINESS WIRE)--Jan. 19, 2015--
Pioneer Federal Credit Union, which serves members in southwest Idaho,
is transforming its branch, online and mobile banking experience through
the latest technology from NCR Corporation (NYSE: NCR), the global
leader in consumer transaction technologies. Pioneer FCU is the first
financial institution in Idaho to deploy NCR Interactive Teller,
interactive video technology that allows a live teller to take remote
control of an ATM.
Pioneer installed two NCR Interactive Teller units in a modernized
drive-through banking experience at its newest branch in Boise. The
branch opened in early January. Pioneer FCU worked with Cook Security
Group on the purchase and installation of the units as well as ongoing
maintenance.
In addition, Pioneer FCU will upgrade its digital banking experience
with services and solutions from Digital Insight, an NCR company. The
new online and mobile banking experience will go live later this year.
“Boise has a vibrant, tech-savvy population and we wanted to create a
branch and digital banking experience that matches their expectations,”
said Curt Perry, President/CEO, Pioneer FCU. “NCR’s vision for
omnichannel banking is truly unique. Interactive Teller and Digital
Insight technology is already top-of-the-line, and as the divide between
physical and digital channels blurs in the future, Pioneer will be well
positioned to continue offering the best in technology to our members as
we grow in the region.”
Digital Insight’s mobile banking apps enjoy a 4.7 star rating on the
Apple App Store and, according
to an independent industry expert, nine of the top 10-rated banking
apps run on Digital Insight.
With NCR Interactive Teller, a live teller takes remote control of the
device while engaging the customer over two-way video, providing a
personalized experience. The solution provides live teller services for
clients who want the human touch, and also offers more services than can
be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers; remote tellers can provide cash
beyond ATM limits, assist in mortgage payments, transfers, and more.
With the introduction of Interactive Teller at Pioneer FCU, more than
170 financial institutions have chosen to transform their branch banking
experience using NCR Interactive Services.
Video collaboration and transaction processing can both reduce operating
costs by centralizing tellers across multiple branches, while still
connecting customers and tellers in a face to face, highly personal
engagement. NCR Interactive Teller helps free branch staff to focus on
the service needs of customers visiting the branch.
Through Interactive Teller, Pioneer FCU is able to extend teller service
hours even after the branch is closed, now offering teller availability
until 6 p.m., Monday through Friday with hopes to extend hours even
further in the near future.
“NCR Interactive Teller is changing the way consumers’ bank and helping
financial institutions deliver more personal service,” said Jed Taylor,
vice president and general manager, NCR Interactive Services. “As the
first financial institution in Idaho to turn to Interactive Teller,
Pioneer FCU will be able to use remote assisted service to bring a
unique and efficient banking experience to their customers – without
losing that human touch.”
About Pioneer FCU
Pioneer Federal Credit Union is known for its commitment to the
deep-rooted credit union philosophy of "People Helping People." Its
commitment to improving the quality of life for its members and the
people in the community dates back over sixty years. PFCU provides
innovative, substantive, and low cost financial solutions, delivering
financial rewards for our members through a comprehensive line of
products and services to complement any lifestyle and budget. Our
promise is to always be moving your money forward®.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables nearly 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Get more banking insights at Banking.com
Twitter: @Digital_Insight
and @NCRCorporation
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LinkedIn: www.linkedin.com/company/ncr-corporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com