Unless the entire organization is aligned around the same vision, bringing it to life will be almost impossible. This month,
The October issue includes:
- A free, downloadable chapter from
TeleTech Consulting's new book, "Drivers." - An app that unveils tips and coaching questions that will help business leaders transform their organizations.
- Advice on what organizations can do to meet any gaps in the mobile customer experience.
- A guide for how to handle rising customer expectations and position an organization for success.
- A look at how business leaders can create an environment where customer loyalty can easily grow.
- A story about how
Vodafone revolutionized its retail service, resulting in a 22 percent increase in NPS.
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.
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