This fall, CExpress, TeleTech’s e-newsletter, examines what steps
organizations can take to deliver an exceptional customer experience for
the upcoming holiday season.
DENVER--(BUSINESS WIRE)--Aug. 28, 2013--
TeleTech
Holdings, Inc. (NASDAQ: TTEC): Customers have high service
expectations when it comes to holiday shopping. This fall, TeleTech’s
e-newsletter, CExpress, examines what steps organizations should take to
prepare for the upcoming holiday season.
The holiday season seems to start earlier every year and while
department stores may not be playing holiday music yet, companies should
be ramping up for a holiday season that gives their customers the gift
of exceptional customer service.
Exceptional customer service starts behind the scenes, with the process,
technologies, and training needed to ensure that every interaction a
customer has with your brand is positive. That is why this month
TeleTech is devoting CExpress’ content to helping organizations prepare
for the upcoming holiday season. It’s essential to invest in stellar
customer service that will retain repeat customers and wow new customers
into becoming regulars. Approximately 80% of online consumers recommend
a brand to friends and other contacts after a great customer experience
according to Help
Scout. The holiday season is the time of year when retailers have
the most exposure to the public, which means lots of new potential
customers; so a good first impression goes a long way.
CExpress and TeleTech want to help your company make a great impression
the first time, and every time thereafter. In this month’s installment
of CExpress, we provide a cornucopia of guidance:
-
The
Gift of Exceptional Customer Service
-
Fortune
100 Retailer Tackles Seasonal Consumer Demand
-
The
Mobile Movement: It’s About Convenience, Efficiency, and Accessibility
-
Seven
Multichannel Best Practices that Guarantee Success
-
Myth
Busters: Align Your Holiday Strategy with Shopper Preferences
The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains leading
customer-centric thought-leadership and in-depth research articles. Sign
up now to have CExpress newsletter delivered to your inbox.
ABOUT TELETECH
TeleTech, founded in 1982, is a leading global provider of data-driven,
technology-enabled services that puts customer engagement at the core of
business success. The Company offers an integrated platform that
combines analytics, strategy, process, systems integration, technology
and operations to simplify the delivery of the customer experience for
Global 1000 clients and their customers. This holistic multichannel
approach improves customer satisfaction, increases customer loyalty and
drives long-term profitability and growth. From strategic consulting to
operational execution, TeleTech’s more than 39,000 employees deliver
results for clients in the automotive, communications and media,
financial services, government, healthcare, technology, transportation
and retail industries. Through the TeleTech Community Foundation, the
Company leverages its innovative leadership to ensure that students in
underserved communities around the globe have access to the tools and
support they need to maximize their educational outcomes. For additional
information, please visit www.TeleTech.com.
Source: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Paul Miller,
303-397-8641
or
Media Contact
Jeanna Blatt,
303-397-8507
