The Net Promoter Score Leader Recognizes TeleTech as a Strategic
Partner
DENVER--(BUSINESS WIRE)--Jul. 17, 2013--
TeleTech
Holdings, Inc. (NASDAQ: TTEC) is proud to announce that they have
received USAA’s Strategic Supplier Excellence Award. The award was
presented at the strategic supplier recognition event at USAA
headquarters in San Antonio, Texas. Since 2007, TeleTech has provided
member service support to help the financial services leader deliver on
its mission of providing military personnel and their families with the
financial services products and exemplary service they deserve.
USAA
has a commitment to member service that is one of a kind. They are
recognized as the Net Promoter Score® leader across the three major
product categories they offer: Auto Insurance, Homeowners Insurance and
Banking. “USAA represents the gold standard in achieving authentic,
lasting customer loyalty, and the brand is the embodiment of consumer
engagement,” said Ken Tuchman, TeleTech chairman and CEO. “It is truly
an honor for TeleTech to be recognized for our role in helping USAA
execute on their noble member-focused mission.”
TeleTech received the award for its 360-degree approach to instilling
USAA’s culture into its member experience centers. The program is based
in part on recruiting and hiring veterans and their families. TeleTech
and USAA both have active programs to recruit military veterans and
their families. The program also includes proactively instilling
USAA/military culture within TeleTech member experience centers, and
extending support to veterans in our community.
“While we truly appreciate being recognized for our military culture and
employment programs, veterans are great employees,” Tuchman said. “They
perform at higher levels, learn quickly and, most importantly,
understand the needs and challenges of the USAA members they serve.”
USAA customer experience centers comprised 18 percent of TeleTech’s
total veteran hires in 2012. TeleTech plans to increase that number to
35 percent in 2013.
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 39,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit www.TeleTech.com.
Net Promoter Score® and NPS® are registered trademarks of
Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
Source: TeleTech Holdings Inc.
TeleTech Holdings Inc.
Media Contact
Jeanna
Blatt, 303-397-8507
or
Investor Contact
Paul
Miller, 303-397-8641
