Press Release

Why Customer Experience is Making a Positive Impact on Markets and Brand Leaders

DENVER--(BUSINESS WIRE)--Jul. 2, 2013-- Business leaders today are recognizing that customer-centric business strategies are more critical to achieving a long-term competitive advantage than even product innovation. The latest edition of TeleTech’s CExpress newsletter provides expert knowledge on how to advance your customer experience from strategy and concept to practice and execution.

Not surprisingly, enhancing customer relationships is a top priority for many companies today. Industries are looking for the best customer-centric strategies and practices to increase customer satisfaction and their overall experience. That is why TeleTech has dedicated their latest CExpress newsletter to providing research-backed thought leadership to help companies deploy a client-oriented mindset that satisfies customers as well as the bottom line.

The CExpress also features:

• The Value of Individual Customers: Measuring, Managing, and Monetizing Best Practices
• Build a Better Boat: Best Practices to Spark Service Innovation
• The Six Laws of Customer Experience
• Customer Experience Drives Strong B2B Relationships
• Five Steps for Success on the Customer Experience Management Journey
• Building Trust in Relationships: A Video by Don Peppers

The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains leading customer-centric thought leadership and in-depth research articles.

Sign up to have CExpress newsletter delivered to your inbox.

ABOUT TELETECH

For 30 years, TeleTech (NASDAQ: TTEC) and its subsidiaries have helped the world’s most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit http://www.teletech.com.

Source: TeleTech

TeleTech
Investor Contact
Paul Miller, 303.397.8641
or
Media Contact
Jeanna Blatt, 303.397.8507