TeleTech Continues to Invest in Leadership Strength, New Leader to
Drive Accelerated Growth in Key Verticals and Geographies
DENVER--(BUSINESS WIRE)--Jun. 3, 2013--
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today that
it has appointed Keith Gallacher to the newly created position of
Executive Vice President Global Markets and Industries.
Mr. Gallacher will be responsible for accelerating growth and driving
new business globally for TeleTech’s integrated suite of customer
experience technologies and services. He will focus on executing end to
end strategies to advance TeleTech’s position in high-growth markets,
expand existing client relationships, pursue new clients, and strengthen
brand recognition across TeleTech’s target verticals of healthcare,
financial services, technology, transportation, communications and
government.
“We are delighted to have someone with Keith’s talent and business
acumen joining our executive team,” commented Ken Tuchman, chairman and
chief executive officer of TeleTech. “As an internationally recognized
business leader with more than two decades of success in customer
experience, he brings a diverse background across several different
industries and marketplaces. Keith’s proven ability to solve complex
business problems and drive sustainable economic value for leading
global brands will be key to our growth moving forward.”
“As the experienced-based economy takes off, true competitive
differentiation is becoming harder and harder to achieve,” said
Gallacher. “To get ahead and stay there, businesses must put the
customer in the center of their go-to-market approach. Companies need
partners that can bring industry specific strategy, technology and
operations solutions to the table that drive measurable increases in
customer value and corporate profitability. I’m excited to be joining
TeleTech because the company’s integrated value proposition is so
relevant and urgently needed today.”
Mr. Gallacher joins TeleTech from Accenture, a $28B global management
consulting, technology services and outsourcing company, where he served
as Partner, Managing Director. At Accenture, he held several senior
executive roles with responsibilities crossing strategic direction and
market assessment, collaborative development of new solutions and
building and revitalizing sales organizations to drive new market
penetration and accelerate growth. Prior to Accenture, Mr. Gallacher
held leadership roles at Cognizant Technology Solutions, CSC Consulting
and HP/EDS.
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 39,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit http://www.teletech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's current
expectations. Actual results and events in future periods could differ
materially from those projected in these forward-looking statements
because of a number of risks and uncertainties including: achieving
estimated revenue from new, renewed and expanded client business as
volumes may not materialize as forecasted, especially due to the global
economic slowdown; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final
stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired
companies and the sales of new products; the possibility of lower
revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated
competition in the customer management industry, causing adverse pricing
and more stringent contractual terms; risks associated with losing or
not renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing clients
due to consolidation in the industries we serve; consumers’ concerns or
adverse publicity regarding our clients’ products; our ability to find
cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated
with business interruption due to weather, fires, pandemic, or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of asset
impairments and restructuring charges; risks associated with changes in
foreign currency exchange rates; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; new legislation or
government regulation that adversely impacts our tax obligations, health
care costs or the customer management industry; service interruptions,
security threats or other disruptions at our facilities relating to our
computer and telecommunications equipment and software systems; our
ability to develop and protect our intellectual property and contractual
rights and avoid infringement; disruptions in the supply chain of the
Customer Technology Services segment; risks associated with unauthorized
disclosure of sensitive or confidential client and customer data;
compliance with credit facility covenant restrictions; and our ability
to obtain financing and manage counterparty credit risks from financial
institutions. A detailed discussion of these and other risk factors that
could affect our results is included in TeleTech'sSEC filings,
including its Annual Report on Form 10-K for the year ended December 31,
2012. The Company’s filings with the Securities and Exchange Commission
are available in the “Investors” section of TeleTech’s website, which is
located at www.teletech.com.
All information in this release is as of May 31, 2013. The Company
undertakes no duty to update any forward-looking statement to conform
the statement to actual results or changes in the Company’s expectations.
Source: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Paul
Miller, 303-397-8641
or
Media Contact
Jeanna
Blatt, 303-397-8507
