“Voice of the Customer” Programs Help Brands Cut Through the Noise to Hear Customers
The April edition of TeleTech’s CExpress newsletter explains why companies should lend an ear to the voices that matter most and how Voice of the Customer (VoC) programs can drive superior customer experience.
TeleTech’s April CExpress includes:
-
The Top
10 pieces of advice from voice of the customer leaders, including
Forrester Research - Rankings on the best and worst companies according to how they meet customer needs, according to the 2013 Temkin Experience Ratings
- A webinar on how to use “Voice of the Customer” to shift corporate culture
- An article on how to use your customer experience goals to shape your VoC program
- A resource library full of Net Promoter® methodologies to establish your own VoC programs
- An infographic to make surveys more engaging when capturing customers’ thoughts
The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.
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