EarthLink Garners Top Honors for Second Consecutive Year
ATLANTA, Aug. 5 /PRNewswire-FirstCall/ -- EarthLink (NASDAQ:ELNK)
, one of the nation's leading Internet service providers, today announced that its high-speed Internet service has been recognized by J.D. Power and Associates in its 2003 Internet Service Provider Residential Customer Satisfaction Study(SM) with the highest ranking in customer satisfaction for the second year in a row.
"J.D. Power and Associates sets the standard for excellence and achievement, and being singled out for overall customer satisfaction for the second year in a row reinforces our commitment to provide the best Internet experience to EarthLink subscribers," said Karen Gough, executive vice president of marketing for EarthLink. "This honor will help to further differentiate our high-speed service, which continues to play a prominent role in EarthLink's overall growth strategy."
Consumers participating in the JD Power and Associates Internet Service Provider Residential Customer Satisfaction Study(SM) rated both national and regional ISPs on seven different factors that comprise the overall customer satisfaction index. EarthLink's top position among broadband providers results from receiving the highest scores in the industry for customer service, e-mail services, cost of service, billing, image, and offerings and promotions.
As part of EarthLink's commitment to customer satisfaction, the company is aggressively rolling out new products and services to further extend its value proposition. These features, available to all EarthLink High Speed subscribers include: spamBlocker, which eliminates virtually 100 percent of all junk e-mail messages, and Pop-up Blocker(SM), which helps block annoying pop-up ads.
About EarthLink High Speed Internet
With more than 993,000 high-speed subscribers, EarthLink is one of the country's leading broadband Internet service providers. EarthLink is the only ISP to offer high-speed Internet access nationally through all three major broadband technologies: cable, DSL and two-way satellite. Ranging in price from just $39.95 - $49.95 per month, EarthLink offers a broadband option for every budget and need. For more information about this or other EarthLink high speed products, please call 877-657-6895 or visit http://www.earthlink.net/home/broadband
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.
EarthLink is the Internet service provider (ISP) solution for an impatient world. Headquartered in Atlanta, EarthLink has earned a national reputation for outstanding customer service, its suite of online products and services, and is ranked Highest in Customer Satisfaction Among High-Speed ISPs, according to J.D. Power and Associates. EarthLink tied for the highest score among high speed providers in the 2002 study.
Serving approximately five million subscribers, EarthLink offers what every user should expect from their Internet experience: high-quality connectivity, minimal drop-offs and ISP-generated intrusions, and customizable features. Whether it's dial-up, high speed, Web hosting, or wireless Internet service, EarthLink provides the tools that best let individuals use and enjoy the Internet on their own terms. Learn more about EarthLink by calling (800) EARTHLINK visiting EarthLink's Web site at www.earthlink.net .
CONTACT: David Blumenthal of EarthLink, +1-404-748-7316, or
Web site: http://www.earthlink.net/