Capital One Financial Corporation ("Capital One") is committed to strong
corporate governance. Our governance practices not only fully comply with existing
and new governance laws, rules and regulations, including the Sarbanes-Oxley Act
of 2002 and NYSE listing standards, but also incorporate many best practices as
a key component of Capital One's holistic controls and governance program.
Shareholders and other interested parties may make their concerns known to
Capital One's independent directors by submitting relevant information to the
address set forth below:
c/o Corporate Secretary's Office
Capital One Financial Corporation
1680 Capital One Drive
McLean, Virginia 22102
Concerns or complaints about Capital One's accounting, internal accounting controls or auditing
matters may be submitted anonymously and confidentially via the Capital One
Ethics Line at (866) 785-9735.