Investor FAQs

1.How can I purchase shares in Capital One?
2.When did Capital One first become a public company?
3.What was the price of Capital One’s initial public offering?
4.How can I determine the cost basis for Capital One Stock that I got as a result of the spin-off from Signet Bank?
5.On what stock exchanges are Capital One’s shares traded and what is the ticker symbol?
6.Has Capital One ever had a stock split?
7.Has Capital One issued Preferred Stock?
8.Does the Company pay a dividend?
9.Does Capital One have a Dividend Reinvestment Plan?
10.Whom do I call if I need to transfer my stock certificates or change my address?
11.How can I receive an Annual Report, form 10-K, and a proxy statement?
12.When and where is the Annual Stockholder's Meeting?
13.How can I submit a complaint regarding accounting, internal accounting controls or auditing matters?
14.Does Capital One have a formal Code of Business Conduct and Ethics?
15.How do I contact Capital One Investor Relations?
1.How can I purchase shares in Capital One?
 

If you would like to purchase stock in Capital One, contact your stockbroker. If you are already a shareholder, you may purchase additional shares through monthly optional cash investments. There are certain restrictions, like a monthly minimum of $50 and a maximum of $10,000, so please read the prospectus for full details. The prospectus is available from our transfer agent, Computershare Trust Company, N.A. You may contact them by writing or phoning:

Computershare Trust Company, N.A.
PO Box 43069
Providence, RI 02940-3069
1-888-985-2057

2.When did Capital One first become a public company?
 On November 16, 1994, the Company completed its initial public offering of 11.5 percent of its common stock outstanding. On February 28, 1995, Signet's remaining shares of Capital One were distributed to its shareholders.

3.What was the price of Capital One’s initial public offering?
 The offering price was $16 a share ($5.33 split-adjusted).

4.How can I determine the cost basis for Capital One Stock that I got as a result of the spin-off from Signet Bank?
 

Not only do you need to determine the cost basis for the Capital One Common Stock that you received, you also need to determine a new cost basis for your Signet Common Stock, which changed as a result of the Capital One distribution.

For every share of Signet Common Stock that you held at the time of the distribution, you received one share of Capital One Common Stock. The cost basis for tax purposes for your Capital One Common Stock is 49.31 percent of the price that you paid (adjusted for any stock splits) for each share of the Signet Common Stock that you held at the time of the Capital One distribution. The cost basis for tax purposes for your Signet Common Stock is 50.69 percent of the price that you paid (adjusted for stock splits) for each share of the Signet Common Stock that you held at the time of the Capital One distribution. Your holding time for your Capital One Common Stock will include the holding period for your Signet Common Stock.


5.On what stock exchanges are Capital One’s shares traded and what is the ticker symbol?
 The Company’s Common Stock is traded on the New York Stock Exchange with the symbol COF.

6.Has Capital One ever had a stock split?
 Yes. On April 30, 1999, Capital One announced a three-for-one stock split. The stock split was in the form of a 200 percent stock distribution, or two-share stock dividend, distributed on June 1, 1999 to shareholders of record as of May 20, 1999.

7.Has Capital One issued Preferred Stock?
 Yes. Please refer to regulatory filings for specific issuance information

8.Does the Company pay a dividend?
 Yes. The Company has paid a quarterly dividend since its inception in 1994.

9.Does Capital One have a Dividend Reinvestment Plan?
 Capital One instituted its Dividend Reinvestment and Stock Purchase plan in January 1996. The prospectus is available from our registrar/transfer agent, at the address shown above.

10.Whom do I call if I need to transfer my stock certificates or change my address?
 Computershare Trust Company, N.A. is Capital One's stock registrar/transfer agent. They are responsible for maintaining all records of stockholders (including change of address, telephone number, and name), canceling or issuing stock certificates, resolving problems related to lost, stolen, or destroyed certificates, and distributing Form 1099-Dividends. You can contact Computershare Trust Company, N.A. online at www.computershare.com or write or phone them as shown above.

11.How can I receive an Annual Report, form 10-K, and a proxy statement?
 Please refer to the Annual Report section, the Financials section, and the 2002 Proxy section of the site. For a printed version, please send your request via e-mail to the Capital One Investor Relations group at Investor.Relations@CapitalOne.com.

12.When and where is the Annual Stockholder's Meeting?
 The 2014 Annual Stockholder Meeting will be held on May 1st at 10:00am at our corporate headquarters located in McLean, Virginia.

13.How can I submit a complaint regarding accounting, internal accounting controls or auditing matters?
 If you have any questions relating to the Code of Conduct or would like to submit a complaint regarding accounting, internal accounting controls or auditing matters, please call Capital One’s EthicsLine at (866) 785-9735.

14.Does Capital One have a formal Code of Business Conduct and Ethics?
 

Yes. Capital One’s Policy Statement of its Code of Business Conduct and Ethics sets forth the ethical principles that are intended to guide the actions and working relationships of Capital One’s directors, officers and employees. The Code of Conduct includes provisions relating to conflicts of interest, corporate opportunities, fair dealing, protection and use of company assets, accounting complaints, company documents and auditor influence, compliance with laws, public disclosure and reporting of misconduct.


15.How do I contact Capital One Investor Relations?
 If you have questions about our card products, please call Customer Relations at (800) 955-7070.

If you have questions about our direct banking products, please call (888) 810-4013.

If you are an investor and have questions about the company please contact Investor Relations at (703) 720-2455, or via email at investor.relations@capitalone.com.