CEO's Letter to Employees
At American Express, we’ve built strong, lasting relationships with our customers, partners and merchants through the decades by earning their trust, providing outstanding service and being committed to acting with integrity in all that we do. This is more important now than ever before, as corporate business practices are increasingly scrutinized and regulation of our industry intensifies.
Our Company’s success depends on ensuring that we continue to hold ourselves to the highest ethical standards. American Express’s Code of Conduct (“Code”) helps us to do this. It provides guiding principles to show you how to conduct business, examples to assist you in resolving potentially troublesome issues and contact information to help you seek advice.
Please read the Code carefully and thoroughly, as it has been updated to reflect our growing and evolving businesses. You will be asked to formally acknowledge that you have read the Code, understand it and agree to abide by it.
The principles of the Code apply to everyone at American Express, regardless of job function or seniority. Each of us must do our part to prevent or correct violations. I encourage you to discuss any questions or concerns you may have about the Code or any activity at our Company with your leader or other Company representatives listed in the Code. If you prefer, you can speak confidentially and off the record with the Office of the Ombudsperson. Our Company will treat reports of violations confidentially, and no one who reports a suspected violation in good faith will be subject to retaliation for making such a report.
Please join me in renewing our commitment to protecting and strengthening our Company’s most important attribute—our reputation for integrity, which is at the heart of the American Express brand.
Chairman and Chief Executive Officer