Drive to improve quality is rooted in lessons learned from mistakes in
MINNEAPOLIS, Feb 01, 2011 (BUSINESS WIRE) --
Inc. (NASDAQ: SSYS), maker of additive manufacturing machines for
prototyping and producing plastic parts, today announced it has received
ISO 9001: 2008 certification.
ISO 9001: 2008 provides a structure for a quality management system that
strives for customer satisfaction, consistent quality, and efficiency.
"Our new quality management system gives us a foundation to grow
capabilities and sales in direct digital manufacturing," says Stratasys
Chief Operating Officer Tom Stenoien. "And receiving this certification
sends the message that we're serious about supporting production market
segments, such as the aerospace, defense and medical industries, by
implementing a formal quality management system that is supported by an
internationally recognized standard."
Stratasys says its drive to improve quality is rooted in lessons learned
in its early years. "Earlier in our history we had a system that was
released to the market prematurely," says Stenoien. "The product didn't
perform as well as it should have. We disappointed customers, and we
spent a lot of money rectifying the problem. It was a tough lesson to
learn, but after the experience, we became determined to never let it
happen again. The experience set us on a course of continuous
improvement that continues today."
Studies have found that ISO 9001: 2008-certified firms outperform their
control group. They have also found the initial investment is exceeded
by the benefit of increased international trade and domestic market
share. In addition, there are internal benefits such as improved
customer satisfaction, interdepartmental communications, work processes,
and customer-and-supplier partnerships.
Enterprise Minnesota, a non-profit business consulting organization that
helps manufacturing companies in Minnesota implement business solutions,
was the primary consultant for the ISO 9001: 2008 efforts.
The ISO 9000 family of standards relates to quality management systems
and are designed to help organizations ensure they meet the needs of
customers and other stakeholders. The standards are published by the
International Organization for Standardization (ISO), and available
through national standards bodies. ISO 9000 deals with the fundamentals
of quality management, including eight management principles on which
the family of standards is based.
Stratasys, Inc., Minneapolis, is a maker of additive
manufacturing machines for prototyping and producing plastic parts. The
company markets under the brands Fortus 3D Production Systems and
Dimension 3D Printers. The company also operates RedEye On Demand, a
digital manufacturing service for prototypes and production parts.
According to Wohlers Report 2010, Stratasys supplied more additive
manufacturing systems in 2009 than any other manufacturer, making it the
unit market leader for the eighth consecutive year. Stratasys patented
and owns the process known as FDM.(R) The process creates
functional prototypes and manufactured goods directly from any 3D CAD
program, using high-performance industrial thermoplastics. The company
holds more than 285 granted or pending additive manufacturing patents
globally. Stratasys products are used in the aerospace, defense,
automotive, medical, business & industrial equipment, education,
architecture, and consumer-product industries. Online at: www.stratasys.com
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SOURCE: Stratasys, Inc.