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|Forrester Research To Present New Analysis On How Changing Customer Demand Is Impacting Telecom Providers; New Data On Consumer And Enterprise Telecom Trends To Be Unveiled During Media Teleconference|
Jun 21, 2005 (BUSINESS WIRE) -- Forrester Research (NASDAQ: FORR)--
WHAT: The days of telecommunications providers owning the end-to-end pipe are over. Telecom customers seek more control over their communications options and the networks over which they travel -- some of which are carrier owned and some of which are not. For example, enterprise end-users want to deploy voice over WLAN, but are stymied by handset availability and lack of carrier support. According to Forrester Research, Inc. (Nasdaq: FORR), almost half of the North American enterprises recently surveyed are interested in handsets that have Wi-Fi and cellular capability, even though few handsets are currently available. Consumers increasingly expect access wherever they are and the content that they demand. Forrester finds that, despite billions of dollars of carrier investment, wireless consumers' satisfaction with call dependability has declined by 10% since 2002. As consumers and businesses insist on even more control over their experiences, the telecommunications industry must move from a dictatorial mindset and respond with products, pricing, tools and an ecosystem of partners to put the control in the customers' hand. Forrester analysts Ellen Daley and Charles Golvin will present their recent research, analysis, and new data on the telecom industry and how the evolving demand for products and services will impact which telecom providers succeed and which will not in today's era of consolidation. A Q&A session for participants will follow their 20-minute briefing. WHEN: Tuesday, June 28, 2005, at 11:30 a.m. EDT WHERE: Dial in: +1-877/407-3141 in the US and Canada +1 201/689-7803 outside the US WebEx: http://forrester.webex.com The meeting number will be provided to pre-registered attendees. A replay will be available immediately following the conference: Dial: +1 877/660-6853 in the US and Canada +1 201/612-7415 outside the US Account No. 2147 Conference: Media Forrtel Please contact firstname.lastname@example.org for presentation materials. MEDIA RSVP: Pre-registration is required. Please provide your full contact information to email@example.com by Monday, June 27, 2005.
Forrester Research (NASDAQ: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice about technology's impact on business and consumers. For 22 years, Forrester has been a thought leader and trusted advisor, helping global clients lead in their markets through its research, consulting, and peer-to-peer executive programs. For more information, visit www.forrester.com
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SOURCE: Forrester Research, Inc.
Forrester Research, Inc. Erica Cantwell, 212-672-1757 Manager, Public Relations firstname.lastname@example.org