Business Data Services Study Gathers Network And Telecom Trends In
North America And Europe
CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aug. 12, 2009--
Almost 20 percent of IT professionals are purchasing more managed
services as a result of current economic conditions, according to the
latest Enterprise And SMB Networks And Telecommunications Survey by Forrester
Research, Inc. (Nasdaq: FORR). The survey of more than 2,300 IT
executives and technology decision-makers in North America and Europe,
which is Forrester’s largest annual study of networks and
telecommunications spending and adoption trends for both enterprises and
small and medium-size businesses (SMBs), is part of Forrester’s Business
Data Services (BDS) series. BDS provides an extensive data set for B2B
Market Research professionals’ go-to-market strategy assessments.
“While the down environment is making most technology areas suffer,
managed services is getting a boost as firms look for more flexible
payment models that limit capital expenditure but also can keep them
current with technology changes that help their firm,” said Ellen
Daley, vice president and research director at Forrester. “This
further accelerates an industry move to a more flexible services model
for fulfillment of telecom, network, and IT technology changes.”
Forty-seven percent of enterprise respondents and 37 percent of SMB
respondents say that they have already purchased managed or outsourced
telecommunication services. Unlike in past years, the top reason isn't
cost savings — both enterprises and SMB respondents say they are
motivated to use managed services in order to focus on their core
business competencies and not just keeping the network running.
Top-line overviews of the full survey responses are available in the
State Of Enterprise Networks And Telecommunications: 2009” and “The
State Of SMB Networks And Telecommunications: 2009.” Subscribers to
Forrester’s Business Data Services receive unlimited data support,
including custom segmentation from a dedicated data advisor. Other key
highlights of the survey include:
Unified communication (UC) adoption continues to see
traction. Twenty-two percent of enterprise respondents and 24
percent of SMB respondents report that they are already, or are
currently implementing, a UC solution. Just 12 percent of enterprises
and 20 percent of SMBs report no interest in doing so. The main
motivations for adopting UC are cost savings and increasing
communication flow between employees.
Enterprises use a plethora of wireless networks. Almost 65
percent of enterprise respondents report that their firm has already
implemented, is implementing, or is upgrading their wireless local
area network (WLAN). Close to half of SMBs have already implemented or
are implementing an in-house WLAN solution. While there’s high
enterprise interest in both fixed and mobile WiMAX, SMBs are more
resistant to public cellular data with 45 percent of them indicating
no interest in using it.
Gradual growth in desktop voice over IP (VoIP) continues.
Thirty-four percent of enterprise respondents say they have already
implemented or are implementing desktop VoIP, and an additional 14
percent of enterprise respondents are expanding or upgrading their
VoIP environment. Thirty-four percent of SMB respondents say that
they've already implemented a desktop VoIP solution, and another 9
percent of SMB respondents are upgrading or expanding their current
More information about Forrester’s Business Data Services and custom
data analyses for B2B Market Research professionals is available at http://www.forrester.com/Products/MarketResearch/Business.
About Forrester Research
Forrester Research, Inc. (Nasdaq: FORR) is an independent research
company that provides pragmatic and forward-thinking advice to global
leaders in business and technology. Forrester works with professionals
in 20 key roles at major companies providing proprietary research,
customer insight, consulting, events, and peer-to-peer executive
programs. For more than 26 years, Forrester has been making IT,
marketing, and technology industry leaders successful every day. For
more information, visit www.forrester.com.
© 2009, Forrester Research, Inc. All rights reserved. Forrester is a
trademark of Forrester Research, Inc.
Source: Forrester Research, Inc.
Forrester Research, Inc.
Tracy Sullivan, + 1-617-613-6023
Public Relations Specialist