CAMBRIDGE, Mass.--(BUSINESS WIRE)--Dec. 6, 2005--Growing
compliance and governance requirements are fueling a spending surge in
enterprise content management (ECM), leading to a 19 percent CAGR that
will outpace the overall software market through 2008. Rather than
purchasing multiple products to address varying content and usage
needs, firms are looking for enterprise content platforms that provide
a common set of services. A new report from Forrester Research
(Nasdaq: FORR) uses its Forrester Wave(TM) methodology to evaluate ECM
vendors' new suite offerings that bundle a number of individual ECM
technologies with the needs of IT decision-makers in mind.
"The ECM suite market is still emerging as content and
infrastructure vendors continue to respond to the needs of IT
decision-makers by developing, assembling, or buying point content
products," said Forrester senior analyst Kyle McNabb. "Infrastructure
vendors are taking advantage of the fact that IT organizations want
ECM capabilities within their IT infrastructure portfolio. Pure-play
content vendors that can't compete on the infrastructure front will
move aggressively into content-centric applications."
Forrester evaluated ECM market leaders EMC Documentum, FileNet,
Hummingbird, IBM, Interwoven, Microsoft, Mobius Management Systems,
Open Text, Oracle, Stellent, and Vignette. Approximately 55 criteria
were grouped into three high-level categories: current offering,
strategy, and market presence. A combination of vendor surveys,
product briefings and demos, and customer reference calls were used to
evaluate the strengths and weaknesses of each vendor.
Forrester Wave Results
Forrester found that IT infrastructure vendors have established
early leadership in an evolving market. IBM and EMC Documentum lead
the market, although other strong performers and contenders should not
be immediately discounted, as they possess differentiating
capabilities that may be better suited for specific business needs.
Leaders:
-- EMC Documentum is a good choice for organizations interested
in making ECM an extension of their existing IT information
management infrastructure. This vendor seeks to advance its
ECM capabilities into a broad information life-cycle
management platform.
-- IBM's information management strategy and its broad ECM
portfolio helped this vendor overcome average scores for its
current offering and below-average suite readiness scores.
Strong Performers:
-- FileNet is a good fit for organizations with high-volume
production imaging needs coupled with human-centric BPM
requirements.
-- Hummingbird benefits from strong document management and a
newly acquired WCM product from RedDot Solutions. It is best
suited for organizations that need document and Web content
management with a focus on end user usability.
-- Interwoven offers a broad set of ECM capabilities and excels
in Web content management, document management, and digital
asset management. This vendor's strategy is focused on meeting
organizations' content-centric needs.
-- Open Text, through acquisitions, has created a broad ECM suite
of capabilities and can expect improvement with a focus on
content-centric applications.
-- Oracle has limited ECM capability breadth but a strong
foundation that appeals to IT decision makers.
-- Stellent's high scores in breadth of capabilities, suite
readiness, and architecture offset a limited set of extended
capabilities like collaboration and business process
management.
-- Vignette's suite readiness is negatively influenced by lack of
common administration and separate repository services for
individual products, but it is very suitable for organizations
in need of high-performance WCM, high-volume production
imaging, and integrated document and records management
requirements.
Contenders:
-- Microsoft has a powerful vision but is late to the game with
very limited current capabilities. However, it still has the
potential to become a stronger performer in the next few
years.
-- Mobius works best for organizations with deep archiving and
report management requirements, which it complements with
basic ECM functionality.
"The Forrester Wave: Enterprise Content Management Suites, Q3
2005" is available to Forrester WholeView2 clients at
www.forrester.com.
The Forrester Wave Methodology
The Forrester Wave methodology is open, rigorous, and unbiased.
Forrester starts with an open criteria review process, verifies
findings against customer interviews, and checks facts with vendors.
This research is performed without sponsorship to help user companies
make better vendor selections. Forrester does not charge vendors in
any way to participate in a Forrester Wave. All Forrester Waves
include an interactive vendor comparison tool that provides detailed
product valuations and customizable rankings.
Forrester Research (Nasdaq: FORR) is an independent technology and
market research company that provides pragmatic and forward-thinking
advice about technology's impact on business and consumers. For 22
years, Forrester has been a thought leader and trusted advisor,
helping global clients lead in their markets through its research,
consulting, events, and peer-to-peer executive programs. For more
information, visit www.forrester.com.
CONTACT: Forrester Research, Inc.
Kristen Wilson, + 1 617-613-6205
Manager, Public Relations
press@forrester.com
SOURCE: Forrester Research
