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Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizati

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Forrester Research To Present New Analysis On How Changing Customer Demand Is Impacting Telecom Providers; New Data On Consumer And Enterprise Telecom Trends To Be Unveiled During Media Teleconference

Jun 21, 2005 (BUSINESS WIRE) -- Forrester Research (NASDAQ: FORR)--

The days of telecommunications providers owning the end-to-end pipe
are over. Telecom customers seek more control over their
communications options and the networks over which they travel -- some
of which are carrier owned and some of which are not. For example,
enterprise end-users want to deploy voice over WLAN, but are stymied
by handset availability and lack of carrier support. According to
Forrester Research, Inc. (Nasdaq: FORR), almost half of the North
American enterprises recently surveyed are interested in handsets that
have Wi-Fi and cellular capability, even though few handsets are
currently available.

Consumers increasingly expect access wherever they are and the content
that they demand. Forrester finds that, despite billions of dollars of
carrier investment, wireless consumers' satisfaction with call
dependability has declined by 10% since 2002. As consumers and
businesses insist on even more control over their experiences, the
telecommunications industry must move from a dictatorial mindset and
respond with products, pricing, tools and an ecosystem of partners to
put the control in the customers' hand.

Forrester analysts Ellen Daley and Charles Golvin will present their
recent research, analysis, and new data on the telecom industry and
how the evolving demand for products and services will impact which
telecom providers succeed and which will not in today's era of

A Q&A session for participants will follow their 20-minute briefing.

Tuesday, June 28, 2005, at 11:30 a.m. EDT

Dial in: +1-877/407-3141 in the US and Canada
+1 201/689-7803 outside the US

The meeting number will be provided to pre-registered attendees.

A replay will be available immediately following the conference:
Dial: +1 877/660-6853 in the US and Canada
+1 201/612-7415 outside the US
Account No. 2147
Conference: Media Forrtel
Please contact for presentation materials.

Pre-registration is required. Please provide your full contact
information to by Monday, June 27, 2005.

About Forrester

Forrester Research (NASDAQ: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice about technology's impact on business and consumers. For 22 years, Forrester has been a thought leader and trusted advisor, helping global clients lead in their markets through its research, consulting, and peer-to-peer executive programs. For more information, visit

(C) 2005, Forrester Research, Inc. All rights reserved.

SOURCE: Forrester Research, Inc.

Forrester Research, Inc.
Erica Cantwell, 212-672-1757
Manager, Public Relations
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