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Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

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2018 News Releases

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DateTitle 
11/27/18Forrester To Acquire SiriusDecisions
Creates a robust platform guiding companies to drive growth in the age of the customer Expansion opportunities across industries and regions Immediately accretive to pro forma EBITDA and EPS CAMBRIDGE, Mass. and WILTON, Conn., Nov. 27, 2018 /PRNewswire/ -- Forrester (Nasdaq: FORR) entered into a definitive agreement to acquire SiriusDecisions, a leading business-to-business research and advisory firm, for $245 million in cash, subject to adjustment. The combination of Forrester and... 
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11/20/18Forrester: European Brands Are Making A Breakthrough In Customer Experience
At CX Europe, more than 400 industry leaders find out what it takes to win customers' hearts and minds LONDON, Nov. 20, 2018 /PRNewswire/ -- There is a direct connection between a company's employee experience and its ability to win and retain customers. And it is only possible to win and retain customers if they are engaged on a much deeper, emotional level. These are some of the key messages that emerged from Forrester's two-day forum CX (Customer Experience) Europe, which welcomed m... 
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11/12/18Forrester Releases 2019 Predictions
2019 will be the year that transformation goes pragmatic CAMBRIDGE, Mass., Nov. 12, 2018 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year – a year where firms will shift from strategic ambitions to pragmatic, surgical efforts. In 2018, leaders set their sights on large-scale initiatives such as digital transformation and customer experience (CX). But many faced the harsh reality that these strategies are hard, costly, an... 
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10/24/18Forrester Research Reports 2018 Third-Quarter Financial Results
CAMBRIDGE, Mass., Oct. 24, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $84.9 million for the third quarter of 2018, compared with $80.4 million for the third quarter of 2017. Research revenues increased 4%, and advisory services and events revenues increased 9%, compared with the third quarter of 2017. On a GAAP basis, net income was $4.0 million, or $0.21 per d... 
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10/12/18Forrester Research To Broadcast Its Third-Quarter Earnings Conference Call
CAMBRIDGE, Mass., Oct. 12, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter conference call at 4:30 p.m. Eastern time on Wednesday, October 24, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at https://forr.com/2QM70zk. Instructions are provided to ensure that the necessary audio applications are downloaded and ... 
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09/27/18Which companies are leading the way for customer experience in the UK and France?
Forrester's Customer Experience Index results to be released next month LONDON, Sept. 27, 2018 /PRNewswire/ -- Forrester's Customer Experience Index (CX Index™) rankings – which are due to be released next month in Europe – are awaited with anticipation. This year, Forrester has analysed and evaluated over 70 brands in the UK and France across a variety of sectors including retail, banks, insurance and mobile phone operators. Based on a survey of more than 18,000 European online adult consu... 
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09/11/18Banking CX Quality Remained Flat In 2018
Forrester's 2018 US Customer Experience Index found that leading banks held their top rankings, but on average, CX quality in the banking industry is stagnant CAMBRIDGE, Mass., Sept. 11, 2018 /PRNewswire/ -- Forrester ranked 28 multichannel and direct banks in its 2018 US Customer Experience Index (CX Index™), and the findings show that leaders Navy Federal Credit Union and USAA continue to excel in providing their customers with high-quality experiences. However, the rest of the industry —... 
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09/04/18Forrester Automotive Wave: EU Automakers' Websites Fail to Meet Customers' Expectations
LONDON, Sept. 4, 2018 /PRNewswire/ -- Audi Germany's site earns the top spot in Forrester's review of European auto brands websites for best functionality and usability. Nevertheless, none of the auto brands Forrester reviewed achieved "Leader" status because they failed "to meet today's digital shoppers' expectations of personalized experiences or provide the right tools to help buyers make decisions." In its latest report, "The Forrester Automotive Wave™: European Websites, Q3 2018," Forres... 
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08/29/18Forrester Launches CX Certification
CX Certification builds the skills required to deliver CX programs that drive growth CAMBRIDGE, Mass., Aug. 29, 2018 /PRNewswire/ -- Forrester today announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more than 20 years of custome... 
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07/27/18Forrester Research Reports 2018 Second-Quarter Financial Results
CAMBRIDGE, Mass., July 27, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 second-quarter financial results. Second-Quarter Financial Performance Total revenues were $96.4 million for the second quarter of 2018, compared with $89.7 million for the second quarter of 2017. Research revenues increased 7%, and advisory services and events revenues increased 8%, compared with the second quarter of 2017. On a GAAP basis, net income was $7.8 million, or ... 
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07/19/18Forrester Research To Broadcast Its Second-Quarter Earnings Conference Call
CAMBRIDGE, Mass., July 19, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter conference call at 10:00 a.m. Eastern time on Friday, July 27, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at https://forr.com/2Loe9qn. Instructions are provided to ensure that the necessary audio applications are downloaded and i... 
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07/10/18Forrester Acquires FeedbackNow and GlimpzIt
Acquisitions Build Forrester's Real-Time CX Capability CAMBRIDGE, Mass., July 10, 2018 /PRNewswire/ -- Forrester announced today that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Forrester also acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. The acquisitions of FeedbackNow and GlimpzIt are ... 
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06/27/18Retailers Still Struggle To Provide Consumers With High Quality Customer Experiences, According To Forrester's CX Index
Forrester ranked 53 multichannel and digital retailers in its 2018 Customer Experience Index, finding that average CX quality remained stagnant or declined since 2017. CAMBRIDGE, Mass., June 27, 2018 /PRNewswire/ -- Brands must focus on providing high quality customer experience (CX) to gain loyalty, but retailers are missing the mark: According to Forrester's US 2018 Customer Experience Index (CX Index™), multichannel retailers' CX quality remained flat, and 36% of digital retailers' score... 
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06/19/18Forrester's 2018 Customer Experience Index Reveals No CX Leaders Among US Brands
Of the 287 brands across 19 industries ranked in Forrester's CX Index, progress of CX improvement is stagnant - for the third year in a row. CAMBRIDGE, Mass., June 19, 2018 /PRNewswire/ -- Forrester today released its US 2018 Customer Experience Index (CX Index™) rankings, confirming that US brands remain mediocre when it comes to providing quality customer experiences. No brand has risen to the top of Forrester's rankings and continued to improve – a clear indication that US brands are lac... 
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05/31/18The US Federal Government Still Ranks Near The Bottom Of Forrester's Customer Experience Index
Forrester released its government CX Index rankings today, revealing that federal agencies rank worse than 17 out of the 18 private sector industries studied. CAMBRIDGE, Mass., May 31, 2018 /PRNewswire/ -- Though the White House is buckling down on federal agencies' poor customer experience (CX), efforts have not yet paid off: According to Forrester's US 2018 Customer Experience Index (CX Index™), government is one of the lowest ranked industries. Its below par CX ranking is largely due to ... 
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04/26/18Forrester Research Reports 2018 First-Quarter Financial Results
CAMBRIDGE, Mass., April 26, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 first-quarter financial results. First-Quarter Financial Performance Total revenues were $77.7 million for the first quarter of 2018, compared with $77.2 million for the first quarter of 2017. Research revenues were flat, and advisory services and events revenues increased 2%, compared with the first quarter of 2017. On a constant-currency basis, research revenues decreased 2%... 
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04/17/18Forrester Research To Broadcast Its First-Quarter Earnings Conference Call
CAMBRIDGE, Mass., April 17, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its first-quarter conference call at 4:30 p.m. Eastern time on Thursday, April 26, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at https://forr.com/2qC4YXU. Instructions are provided to ensure that the necessary audio applications are downloaded an... 
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04/03/18Forrester Announces Date Of New Tech & Innovation Forum, Opens Nominations For Early-stage Emerging Tech Companies
CAMBRIDGE, Mass., April 3, 2018 /PRNewswire/ -- Forrester (NASDAQ: FORR) is hosting its second annual New Tech & Innovation Forum on July 18-19 at the Sheraton Boston, giving attendees a unique look ahead at the emerging technologies that will shape digital enterprises in 2019. From machine learning and artificial intelligence, to blockchain and IoT, emerging technologies are changing the ways businesses can provide strong customer experiences. And, increasingly, the transformative pow... 
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03/13/18Forrester Research To Speak At The Sidoti & Company Spring 2018 Conference
CAMBRIDGE, Mass., March 13, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) announced today that it will be presenting at the Sidoti & Company Spring 2018 Conference on Thursday, March 29 at the New York City Marriott Marquis. Chairman of the Board and Chief Executive Officer George F. Colony and Chief Financial Officer Michael A. Doyle will address conference attendees at 3:50 p.m. Eastern time. A link to the live webcast of the presentation will be available at http://forr... 
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02/07/18Forrester Research Reports 2017 Fourth-Quarter And Full-Year Financial Results
CAMBRIDGE, Mass., Feb. 7, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2017 fourth-quarter and full-year financial results. The company also announced that its board of directors authorized a $50 million increase in the company's stock repurchase program, bringing the total available repurchase authorization to approximately $70 million. Fourth-Quarter Financial Performance Total revenues were $90.4 million for the fourth quarter of 2017, compared with $... 
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02/01/18Forrester Names New Board Members
CAMBRIDGE, Mass., Feb. 1, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced the appointment of two new members to the company's board of directors. The new board members are: Neil Bradford, CEO of Financial Express, Ltd. Mr. Bradford is an experienced executive in international data- and research-focused businesses. Most recently, he served as CEO of Argus Media; previously, he co-founded his own technology research business that was later sold to Forrester Resear... 
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01/26/18Forrester Research To Broadcast Its Fourth-Quarter and Full-Year Earnings Conference Call
CAMBRIDGE, Mass., Jan. 26, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its fourth-quarter and full-year conference call at 4:30 p.m. Eastern time on Wednesday, February 7, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at http://forr.com/2GkgsFO. Instructions are provided to ensure that the necessary audio applications a... 
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