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Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizati

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2018 News Releases

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DateTitle 
06/19/18Forrester's 2018 Customer Experience Index Reveals No CX Leaders Among US Brands
Of the 287 brands across 19 industries ranked in Forrester's CX Index, progress of CX improvement is stagnant - for the third year in a row. CAMBRIDGE, Mass., June 19, 2018 /PRNewswire/ -- Forrester today released its US 2018 Customer Experience Index (CX Index™) rankings, confirming that US brands remain mediocre when it comes to providing quality customer experiences. No brand has risen to the top of Forrester's rankings and continued to improve – a clear indication that US brands are lac... 
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05/31/18The US Federal Government Still Ranks Near The Bottom Of Forrester's Customer Experience Index
Forrester released its government CX Index rankings today, revealing that federal agencies rank worse than 17 out of the 18 private sector industries studied. CAMBRIDGE, Mass., May 31, 2018 /PRNewswire/ -- Though the White House is buckling down on federal agencies' poor customer experience (CX), efforts have not yet paid off: According to Forrester's US 2018 Customer Experience Index (CX Index™), government is one of the lowest ranked industries. Its below par CX ranking is largely due to ... 
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04/26/18Forrester Research Reports 2018 First-Quarter Financial Results
CAMBRIDGE, Mass., April 26, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 first-quarter financial results. First-Quarter Financial Performance Total revenues were $77.7 million for the first quarter of 2018, compared with $77.2 million for the first quarter of 2017. Research revenues were flat, and advisory services and events revenues increased 2%, compared with the first quarter of 2017. On a constant-currency basis, research revenues decreased 2%... 
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04/17/18Forrester Research To Broadcast Its First-Quarter Earnings Conference Call
CAMBRIDGE, Mass., April 17, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its first-quarter conference call at 4:30 p.m. Eastern time on Thursday, April 26, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at https://forr.com/2qC4YXU. Instructions are provided to ensure that the necessary audio applications are downloaded an... 
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04/03/18Forrester Announces Date Of New Tech & Innovation Forum, Opens Nominations For Early-stage Emerging Tech Companies
CAMBRIDGE, Mass., April 3, 2018 /PRNewswire/ -- Forrester (NASDAQ: FORR) is hosting its second annual New Tech & Innovation Forum on July 18-19 at the Sheraton Boston, giving attendees a unique look ahead at the emerging technologies that will shape digital enterprises in 2019. From machine learning and artificial intelligence, to blockchain and IoT, emerging technologies are changing the ways businesses can provide strong customer experiences. And, increasingly, the transformative pow... 
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03/13/18Forrester Research To Speak At The Sidoti & Company Spring 2018 Conference
CAMBRIDGE, Mass., March 13, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) announced today that it will be presenting at the Sidoti & Company Spring 2018 Conference on Thursday, March 29 at the New York City Marriott Marquis. Chairman of the Board and Chief Executive Officer George F. Colony and Chief Financial Officer Michael A. Doyle will address conference attendees at 3:50 p.m. Eastern time. A link to the live webcast of the presentation will be available at http://forr... 
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02/07/18Forrester Research Reports 2017 Fourth-Quarter And Full-Year Financial Results
CAMBRIDGE, Mass., Feb. 7, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2017 fourth-quarter and full-year financial results. The company also announced that its board of directors authorized a $50 million increase in the company's stock repurchase program, bringing the total available repurchase authorization to approximately $70 million. Fourth-Quarter Financial Performance Total revenues were $90.4 million for the fourth quarter of 2017, compared with $... 
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02/01/18Forrester Names New Board Members
CAMBRIDGE, Mass., Feb. 1, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced the appointment of two new members to the company's board of directors. The new board members are: Neil Bradford, CEO of Financial Express, Ltd. Mr. Bradford is an experienced executive in international data- and research-focused businesses. Most recently, he served as CEO of Argus Media; previously, he co-founded his own technology research business that was later sold to Forrester Resear... 
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01/26/18Forrester Research To Broadcast Its Fourth-Quarter and Full-Year Earnings Conference Call
CAMBRIDGE, Mass., Jan. 26, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its fourth-quarter and full-year conference call at 4:30 p.m. Eastern time on Wednesday, February 7, 2018. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at http://forr.com/2GkgsFO. Instructions are provided to ensure that the necessary audio applications a... 
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