Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.
|09/29/16||Forrester Releases Canada 2016 Customer Experience Index Scores, Reveals a Year of Stagnant CX|
|CAMBRIDGE, Mass.--(BUSINESS WIRE)--Sep. 29, 2016--
Despite Canadian companies’ drive to improve customer experience (CX),
their efforts are not fully paying off, according to Forrester’s
Canada 2016 Customer Experience Index (CX Index™). Of the 15
industries ranked, more brands’ scores fell than rose, and only a
quarter of brands’ scores changed at all.
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|08/30/16||Forrester’s 2016 US Customer Experience Index Reveals Washington Still Fails at Customer Experience|
|CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aug. 30, 2016--
Despite a year of intense focus on customer experience (CX), federal CX
remains far worse than the private sector. According to Forrester’s
US Customer Experience Index (CX Index™), 2016, 73% of federal
agencies fell into the lowest two categories (poor and very poor), and
agencies averaged a paltry score of 58 out of 100 compared with the
private sector’s average score of 70.
This Smart News Re... |
|07/27/16||Forrester Research Reports 2016 Second-Quarter Financial Results|
|CAMBRIDGE, Mass.--(BUSINESS WIRE)--Jul. 27, 2016--
Forrester Research, Inc. (Nasdaq: FORR) today announced its 2016
second-quarter financial results.
Second-Quarter Financial Performance
Total revenues were $87.8 million for the second quarter of 2016,
compared with $82.8 million for the second quarter of 2015. Research
revenues increased 5%, and advisory services and events revenues
increased 9%, compared with the second quarter o... |
|07/18/16||Forrester Releases US 2016 Customer Experience Index Scores, Ranks CX Quality of More Than 300 Brands|
|CAMBRIDGE, Mass.--(BUSINESS WIRE)--Jul. 18, 2016--
Consumers expect better, faster, and more connected experiences,
emphasizing the importance of customer experience (CX) for businesses
today. Forrester (Nasdaq: FORR) data shows that 71% of businesses are
prioritizing CX improvements, and those initiatives are paying off:
According to Forrester’s
US 2016 Customer Experience Index (CX Index™), CX quality improved
overall, and more industry average ... |
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