Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.
|11/15/17||Forrester's US 2017 Customer Experience Index Reveals Complete Rankings of 14 Online Retail Brands|
|CAMBRIDGE, Mass., Nov. 15, 2017 /PRNewswire/ -- While customer experience (CX) quality did not improve in the retail industry this year, Forrester's US 2017 Customer Experience Index (CX Index™) reveals that competition was tight for digital-only retailers. According to new data released today, the top three online retailers were ranked within fractions of a point of each other.
Based on a survey of nearly 120,000 US online adult consumers, Forrester's CX Ind... |
|11/06/17||Forrester Releases 2018 Predictions|
|Predictions reveal that 2018 will be a year of reckoning for many companies
CAMBRIDGE, Mass., Nov. 6, 2017 /PRNewswire/ -- Forrester identified the major dynamics that will shape 2018 – dynamics that favor those taking aggressive action and create existential risks for those still holding on to old ways of doing business in an introductory piece to its predictions reports.
Companies are still trying to adapt to wildly different market dynamics that are increasingly affecting financial pe... |
|10/25/17||Forrester Research Reports 2017 Third-Quarter Financial Results|
|CAMBRIDGE, Mass., Oct. 25, 2017 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2017 third-quarter financial results.
Third-Quarter Financial Performance
Total revenues were $80.4 million for the third quarter of 2017, compared with $77.4 million for the third quarter of 2016. Research revenues increased 3%, and advisory services and events revenues increased 6%, compared with the third quarter of 2016.
On a GAAP basis, net income was $4.0 million, or $0.22... |
|10/25/17||Forrester's US 2017 Customer Experience Index Reveals Complete Rankings of 36 Traditional Retail Brands|
|CAMBRIDGE, Mass., Oct. 25, 2017 /PRNewswire/ -- Traditional retailers in the US did not improve CX quality since 2016, according to Forrester's US 2017 Customer Experience Index (CX Index™). In new CX Index data revealed today, Forrester found that the average CX Index score decreased by a single point this year.
Based on a survey of nearly 120,000 US online adult consumers, Forrester's CX Index measures and ranks more than 300 US brands across 21 industries ... |
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