As managing director, Ellen leads Forrester's Business Technology (BT) Client Group. She is responsible for overseeing the global strategy and day-to-day operations of Forrester's research, advisory, and community offerings for its business technology customers. Ellen serves on Forrester's executive team.
Prior to leading the BT Client Group, Ellen was managing director of Forrester's Technology Industry Client Group, where she oversaw the company's offerings for hardware, software, and services providers. She was also leader of the team that helps Vendor Strategy Professionals predict and quantify disruptions in the technology industry and realize the opportunity for new business models.
Ellen also contributes to the development of research content. Over the years, her research coverage has spanned a wide range of topics, including enterprise mobility; market research; sales, marketing, and product strategy; tech marketing strategies; tech marketing tools and best practices; and telecommunications services. Ellen is frequently quoted in the press in business publications such as The Wall Street Journal and has appeared on Bloomberg TV and CNBC.
Ellen has been with Forrester since 2005, leading various research organizations and building Forrester's business in telecom, quantitative forecasting expertise, and tech industry markets.
Prior to joining Forrester, Ellen spent four years at ArcStream, a boutique mobile and wireless consulting firm to the Fortune 500. Prior to that, she worked in Deloitte's telecom practice. Her projects included architecting large-scale systems for local service provisioning and billing for North American carriers, preparing UMTS bids for the Italian wireless marketplace, and assisting new business entrants into the UK web hosting market. Prior to Deloitte, Ellen spent 10 years working for the federal government in the Department of Defense (DOD) as an electrical engineer and physicist. She worked in wired and wireless communication at the Naval Research Laboratory and SAIC (Science Applications International Corporation).
Ellen holds a B.S. in physics from Rochester Institute of Technology and an M.S. in electrical engineering from George Mason University.