Media Centre

Singapore

Key announcement materials

Key information:

  • On Monday 31 October, we announced that we have entered into an agreement with DBS Bank Limited (DBS) where DBS will acquire ANZ's Retail and Wealth business in Singapore, Hong Kong, China, Taiwan and Indonesia.

  • The acquisition is subject to legal and regulatory approvals and we expect the acquisition to be finalised during 2017 and early 2018.

  • The sale will enable us to focus our business in Asia on Institutional Banking where we are ranked a top four corporate bank with a significant presence in 15 countries in the region.

  • For now it is business as usual and there is no immediate impact on the way you bank with us. There will be no changes to your banking relationship with ANZ during the transition.

  • We will contact you to provide further information should there be any changes to your existing banking arrangements with us.

  • If you have any queries, please do not hesitate to speak with any of our branch staff or call our 24-hour Personal Banking hotline at 1800 269 2269 or +65 6269 2269 (If overseas).

Frequently Asked Questions:

How will this impact my banking relationship with ANZ?

The acquisition is subject to legal and regulatory approvals and we expect the acquisition to be finalised during 2017 and early 2018.

For now it is business as usual and there is no immediate impact on the way you bank with us. There will be no changes to your banking relationship with ANZ during the transition.

We will contact you to provide further information should there be any changes to your existing banking arrangements with us.

Do I need to move my bank account to DBS?

Not immediately. The acquisition is subject to legal and regulatory approvals and we expect the acquisition to be finalised during 2017 and early 2018.

What if I do not want to move my banking to DBS?

We will be encouraging our customers to transfer from ANZ to DBS.

As an ANZ customer can I now access DBS products and services?

The acquisition is subject to legal and regulatory approvals and we expect the acquisition to be finalised during 2017 and early 2018.

For the time being nothing will change, you will continue to be able to use ANZ's branches, ATMs, products and services.

It's important to note that until ANZ has finalised the sale of its Asia Retail and Wealth business to DBS, you will not have access to any DBS products or services beyond any pre-existing arrangements.

We will contact you to provide further information should there be any changes to your existing banking arrangements with us.

What will happen to my existing ANZ loan, credit card, loyalty program points etc.?

There will be no immediate changes to your banking relationship with us, your existing terms and conditions, repayments, interest rates, fees and charges as well as benefits will continue to apply until further notice.

For now it is business as usual and there is no immediate impact on the way you bank with us. There will be no changes to your banking relationship with ANZ during the transition.

What happens if I'm waiting for an application to be approved, or I'm in the process of renewing a product (i.e. term deposit)?

There are no immediate changes to our product and service offering, all your new applications will be progressed according to existing terms and conditions.

You can continue banking normally with ANZ and enjoy expert retail and wealth management solutions together with exceptional and personalised service.

If I'm an Institutional customer, what does this mean for me?

ANZ is committed to our Institutional business in Asia where we are already a top four corporate bank with a strong competitive position supporting our clients, driven by trade and capital flows in the region.

The sale has no impact on our Institutional customers or business, and the sharper regional focus on our Institutional business going forward will deliver long term benefits for our business and customers.

For Institutional customers who use ANZ retail branches for cash services, there is no immediate impact. We will let our customers know if there are any changes to their banking arrangements and work with them to ensure this is managed seamlessly.

Reminder – Banking securely online and on mobile

• Do not disclose your personal, financial or credit card information to unknown or suspicious websites.
• ANZ will not send you an email or SMS asking you to verify or provide account details, financial details, or login detail for ANZ Phone Banking, ANZ Internet Banking or ANZ Mobile Banking.
• ANZ will not request you to divulge your Username and Password. You should never share these with anyone.

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