Frequently Asked Questions
The last day of service for ANZ's Retail Banking business in the Philippines will be 5 February 2018. You are advised to make alternative banking arrangements as soon as possible to ensure that your banking needs are addressed.
Details on ANZ Service availability in the lead up to our last day of service:
Services not available
5 January 2018
Cash Deposits, Check Deposits, Inward and Outward remittance requests will no longer be accepted.
Outward remittance instructions after 5 January 2018 will be limited to the disbursement of outstanding deposit balances to close the CASA accounts.
Customer's Standing instructions will no longer be processed.
5 January 2018
ANZ Internet Banking will not be available.
5 February 2018
ANZ Philippines Retail Banking business' last day of service will be 5 February 2018
Note: ANZ will receive payment instructions such as cash withdrawals, requests for Demand Draft or Manager's checks and lump sum outward remittance until 6.00pm, 5 February 2018.
Your Relationship Manager will contact you to obtain your maturity instructions. You may terminate your Time deposit prior to maturity date without penalty or charges.
Existing Time Deposits will no longer be renewed from 6 November 2017. New Time Deposit applications will no longer be accepted from 6 November 2017.
If you are expecting credits /inward remittance / deposits into any of your deposit accounts, please notify the sender (ie. your counterparty, supplier, relative) that funds must be received by ANZ before 5 January 2018. ANZ will no longer process credits/ inward payments into your accounts from 4.00pm, 5 January 2018.
We recommend that you advise your counterparties to remit their payment to your account with another bank. Please advise them of the change in your bank information as early as possible.
ANZ cheques issued from individual / business banking accounts will be processed until 6.00pm, 5 February 2018
If you are closing your account earlier than 5 February 2018 and have issued cheques /post- dated cheques that have not been banked in for deposit, please contact your Payees and replace them with another check drawn from another bank.
Please dispose of your checks securely after you have closed your accounts with ANZ.
You will no longer have access to ANZ Internet banking after 6.00pm on 5 January 2018.
Please visit or contact the Branch before initiating any fund transfer request. Our Relationship Managers will guide you on alternative ways to help you complete your transactions.
ANZ will no longer process your standing instructions from 8 January 2018. Please make alternative banking arrangements for your payment requirements.
ANZ will transfer your bonds to your designated bank /custodian. You may also sell your bonds at market value. Your Relationship Manager will contact you to discuss this further.
You may select from the following modes of payment: Telegraphic transfer, Local transfer, Manager's cheque, Demand Draft, or Cash.
Please be informed that cash withdrawals in excess of PHP250,000 or its foreign currency equivalent will require at least 24 hours prior notice. Foreign currency notes are subject to availability. The Cash handling fee for foreign currency notes is waived for the first FCY5,000.00, thereafter at 0.20% of the withdrawal amount.
We will waive the payment fee for payments made to self-named accounts via telegraphic transfer, local transfer, manager's check and demand draft.
You can visit our Retail Banking Branch at G/F MCC Center, 6778 Ayala Avenue Makati City.
We are committed to supporting you with the necessary arrangements in the lead up to our last day of service and will be extending our banking hours for the period between 16 November 2017 and 5 February 2018:
Extended Branch service hours
9.00am to 4.00pm
Teller transactions including cash, checks, payment instructions.
Current cut-off times will remain unchanged. Any transactions normally subject to cut-offs will be received and processed the next banking day.
9.00am to 5.00pm
Other non-teller transactions
You can also email us at firstname.lastname@example.org or call our Retail Banking Hotline at:
ANZ Retail Banking Hotline
Monday to Friday
Please contact your Relationship manager to facilitate transaction requests.