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CarMax’s Commitment to Recall Transparency Reflected in Agreement with Federal Trade Commission

On March 31, 2017, the final consent order was entered reflecting CarMax’s agreement with the Federal Trade Commission (FTC) to resolve an inquiry surrounding CarMax’s advertising practices related to recalls. CarMax is not paying any fines or penalties to the FTC and has modified some language about recalls in its advertising.

“CarMax has led the industry in recall transparency. As soon as centralized recall information was made available by NHTSA, we believe we were the first to incorporate it into our advertising and sales process. We share vehicle specific open recall information in-store and online to ensure our customers know about open recalls prior to purchase. We will continue to make enhancements to our comprehensive recall disclosure program,” said Cliff Wood, Chief Operating Officer for CarMax. 

More information about CarMax’s recall policy can be found here.

Contact Information

Media Inquiries
(855) 887-2915
PR@Carmax.com

Customer Relations
(800) 519.1511

Marketing Vendor Inquiries
marketing_carmax@carmax.com

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