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CarMax Associate Helps Customer, Wins Company Award

RICHMOND, Va. (Dec. 16, 2010) — CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, awards Jacksonville, Fla. Service Consultant-in-training Kyle George the CarMax “Above and Beyond” award for his selfless customer service when he helped a family in need.   

George completed repairs on a customer’s vehicle and called to remind him that coverage for his rental car would soon expire. He learned the customer had taken a bad fall and was unable to drive. Scheduled to work the next day, George picked up the customer’s rental car at 5 a.m. and returned it before starting his shift.

“Kyle’s actions to help this customer and his family are admirable,” says Tom O’Neal, location general manager of the Jacksonville, Fl. CarMax. “We’re proud to have such an aware and thoughtful member on our team.”   

Nationwide, only a few associates are chosen for CarMax’s “Above and Beyond” award each month. Winners receive a $1,000 bonus-check, a pizza party for their store, and a trophy. Associates who deliver exceptional customer service are nominated by store and regional management.   

About CarMax
CarMax, a FORTUNE 500 company, and one of the FORTUNE 2010 “100 Best Companies to Work For,” is the nation’s largest retailer of used cars.  Headquartered in Richmond, Va., we currently operate 103 used car superstores in 49 markets.  The CarMax consumer offer is structured around four customer benefits: low, no-haggle prices; a broad selection; high quality vehicles; and customer-friendly service.  During the fiscal year ended February 28, 2010, the company retailed 357,129 used vehicles and sold 197,382 wholesale vehicles at our in-store auctions. For more information, access the CarMax website at http://www.carmax.com/_.

Media Contacts
Britt Farrar, Manager, Public Relations, (804) 747-0422, ext. 3473
Elia Imler, CarMax Public Relations, (804) 747-0422, ext. 4029
Twitter: @CarMax

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding CarMax, Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.