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|CarMax Associate Helps Customer, Wins Company Award|
RICHMOND, Va. (Dec. 16, 2010) — CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, awards Jacksonville, Fla. Service Consultant-in-training Kyle George the CarMax “Above and Beyond” award for his selfless customer service when he helped a family in need.
George completed repairs on a customer’s vehicle and called to remind him that coverage for his rental car would soon expire. He learned the customer had taken a bad fall and was unable to drive. Scheduled to work the next day, George picked up the customer’s rental car at 5 a.m. and returned it before starting his shift.
“Kyle’s actions to help this customer and his family are admirable,” says Tom O’Neal, location general manager of the Jacksonville, Fl. CarMax. “We’re proud to have such an aware and thoughtful member on our team.”
Nationwide, only a few associates are chosen for CarMax’s “Above and Beyond” award each month. Winners receive a $1,000 bonus-check, a pizza party for their store, and a trophy. Associates who deliver exceptional customer service are nominated by store and regional management.
Britt Farrar, Manager, Public Relations, (804) 747-0422, ext. 3473
Elia Imler, CarMax Public Relations, (804) 747-0422, ext. 4029