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|Mediacom Communications Selects Synchronoss to Activate Mobile Customer Care Application|
Leveraging Synchronoss’ SmartCare Application, Mediacom Subscribers Can Resolve Support Issues, Schedule Appointments and Pay Bills via their Smartphones
Branded as MediacomConnect, the new mobile care application gives customers an easy way to troubleshoot and resolve service inquiries, schedule appointments and view or pay bills. MediacomConnect is designed specifically to extend key customer care services and functions, such as resetting high speed Internet routers or set top boxes, among other technical issues. MediacomConnect allows customers to use a voice-activated or on-screen search to quickly connect to information they are seeking. Click-through troubleshooting steps provide a speedy way to rectify the most common issues affecting video and Internet service. The new application is available as a free download for use on iPhone, tablet or Android devices.
“Consumers increasingly rely on smartphones for anywhere, anytime access
to information, and that trend is driving the need for self-service
capabilities that further enhance the customer experience,” said Tapan
Dandnaik, Senior Vice President of Customer Service and Financial
MediacomConnect is powered by SmartCare a cloud based product of the Synchronoss Mobile Content Management Platform.
“Service providers are quickly realizing the value of adding a mobile
self-service application as a way to improve customer relationships,”
“More than 2,000