CN+ to Accelerate and Monetize Road Runner Mobile Go-to-Market
BRIDGEWATER, N.J.--(BUSINESS WIRE)--Nov. 2, 2009--
Technologies, Inc. (NASDAQ: SNCR), the leading global provider of
on-demand transaction management software platforms, today announced
that its ConvergenceNow®
Plus± platform has been selected by Time Warner Cable,
the second-largest cable operator in the U.S., to accelerate the launch
of new Road Runner Mobile wireless broadband devices on Sprint 3G and
Clearwire 4G networks for ecommerce, telesales, and e-tail/retail.
The ConvergenceNow® Plus+ platform will enable Time Warner
Cable to streamline subscriber account management, service activation,
and support for a variety of new connected-devices and wireless
broadband services. In addition to activation and provisioning,
ConvergenceNow Plus+ will be providing Time Warner Cable with
an end-to-end customer management capability that includes self-service
support, ordering, changes, activation, and logistics to deliver a
seamless customer experience for the total customer lifecycle.
“As we prepare to launch Road Runner Mobile, delivering connected
wireless broadband devices and solutions across multiple channels, the
need for self-service capabilities and customer experience satisfaction
is paramount,” said Mike Roudi, Group Vice President of Wireless
Services, Time Warner Cable. “The Synchronoss ConvergenceNow® Plus+
platform not only streamlines and automates order capture management,
but also helps us accelerate and monetize an optimal customer experience
across all channels.”
“The market opportunity for wireless broadband devices and services is
rapidly expanding and as service providers such as Time Warner Cable
wirelessly-enable their core services and look to launch new products
and services, time to market and the management of customer experience
are crucial to its success,” said Christopher
S. Putnam, Executive Vice President of Sales, Synchronoss
Technologies. “Our ConvergenceNow® Plus+ platform provides
Time Warner Cable with a truly end-to-end and seamless customer
experience throughout the entire customer lifecycle.”
For a demonstration of the best in class customer experience that
ConvergenceNow® Plus+ enables please visit http://www.synchronoss.com/.
About Synchronoss Technologies, Inc.
Synchronoss Technologies (NASDAQ: SNCR) is the leading global provider
of on-demand transaction management technology. Synchronoss' software
platforms automate subscriber activation, order management and service
provisioning for all connected-devices, across any communication
service, from any channel. The company’s ConvergenceNow® and
ConvergenceNow® Plus+ technology platforms automate a wide variety of
transactions across multiple delivery channels and networks,
enabling telecommunication service providers, cable
operators, retailers/e-tailers and OEMs to accelerate and monetize their
go-to-market with connected-devices while addressing back-office
fragmentation, and delivering an improved customer experience at lower
costs. For more information, please visit www.synchronoss.com.
The Synchronoss logo, Synchronoss, ConvergenceNow and ConvergenceNow
Plus+ are trademarks of Synchronoss Technologies, Inc. All other
trademarks are property of their respective owners.
Source: Synchronoss Technologies, Inc.
Synchronoss Technologies, Inc.