PHOENIX, AZ, Apr 21, 2009 (MARKET WIRE via COMTEX) -- More than half of all pets are left behind when their families
travel. PetSmart(R) (NASDAQ: PETM) knows pet parents want only the
best care possible for their loved ones while away, so PetSmart
PetsHotel(R) associates go to great lengths to give pet guests the
personal TLC to make them feel right at home.
No Request too Great
Take Coco Lamb, a 140-lb. Irish Wolfhound in Joliet, Ill., who only
eats his dinner from a spoon. Coco's family drives more than 30 miles
to their nearest PetsHotel in for this VIP treatment.
VIDEO: Unique Pet Parent Requests
Rising to these unique requests is just part of what makes a pet's
stay at the PetSmart PetsHotel so special. Whether it's the spoon-fed
care of an affectionate associate or an associate rocking a dog named
Mitzi to sleep to her parent's lullaby over the Bone Booth(TM)
telephone, these are just a few examples of care provided at the
PetsHotel. More unique requests fulfilled include:
- Willow Grove, Pa. PetsHotel associates welcoming a shepherd mix who
was rescued from a shelter in Israel. This pet guest only understands
Hebrew, so his pet parents provided a list of commands in the dog's native
language. The PetsHotel was happy to quickly learn the Hebrew commands,
making the guest feel right at home.
- Spending extra time with Georgia, a Hurricane Katrina survivor and very
timid, anxious Bloodhound mix. She wasn't very good at making friends or
being away from home, so during her first overnight stay at the PetsHotel
in Springfield, Mo., Georgia was scared of her new surroundings and
hesitant to eat. Throughout her stay at the PetsHotel, the resident pet
trainer worked with Georgia to help her make new friends, learn to enjoy
group play and happily eat dinner out of the palm of associates' hands.
- Reading articles from the day's newspaper to a kitty guest at bedtime.
This kitty's pet parents make it a nightly ritual, and the associates at
the Overland Park, Kan. PetsHotel happily continue the tradition to help
make their guest feel at home.
Fun for Everyone
While their families travel, dogs staying at the PetsHotel can
participate in action-packed activities like Doggie Day Camp(SM),
Treat Time and Bizzy Bundle(TM) packages. The PetsHotel offers a
variety of rooms to best accommodate a pet's size, number of pets in
the family (if multiple pet family members want to share a room) and
the amount of pampering preferred. Dogs can relax in atrium dog rooms
or pet parents can upgrade to suites and luxury packages with extra
amenities. Feline guests can relax in private Kitty Cottages with
comforts from home and play with trained pet care specialists for
exclusive "TLC time." During a pet's stay, pets can take calls from
their parents on the Bone Booth to check in or just say "woof!"
VIDEO: The PetsHotel from the Dog's Eye View
Just like pet parents, PetSmart's number one priority is the safety,
happiness and well-being of pets -- that's why security and safety
are cornerstones of the PetsHotel. Upon check-in, pet guests receive
personalized I.D. collars. Throughout their stay, guests are
supervised 24-hours a day by the watchful eyes of trained caregivers.
For extra protection, the PetsHotel has closed-circuit video cameras
throughout the hotel in addition to keypad-secured double doorways to
the interior. And, with a veterinarian always on call and
Banfield(R) veterinary hospital inside PetSmart, medical help is
never far if needed.
All dogs and cats are welcome at the PetsHotel, provided they have
necessary vaccinations, including rabies and bordetella every six
months. Average rates for dogs staying at the PetsHotel range from
$23 to $37 per night depending on room type. Activities including
Doggie Day Camp range from $20 to $25, and varies by location. Cats
stay for $14 per night. A la carte services and upgrades range from
$3 to $16.
VIDEO: Tour the PetsHotel
PetSmart, Inc. is the largest specialty pet retailer of services and
solutions for the lifetime needs of pets. The company operates more
than 1,112 pet stores in the United States and Canada, 142 in-store
PetSmart PetsHotels(R) cat and dog boarding facilities, and is a
leading online provider of pet supplies and pet care information
(www.petsmart.com). PetSmart provides a broad range of competitively
priced pet food and pet products; and offers complete pet training,
pet grooming, pet boarding, doggie day camp and pet adoption
services. Since 1994, PetSmart Charities(R), Inc., an independent
501(c)(3) non-profit animal welfare organization, has funded more
than $70 million in grants and programs benefiting animal welfare
organizations and, through its in-store pet adoption programs, has
helped save the lives of more than 3.5 million pets.
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