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PetSmart PetsHotel(R) Offers Five-Star Accommodations for Vacationing Pets

PHOENIX, AZ, Apr 21, 2009 (MARKET WIRE via COMTEX) -- More than half of all pets are left behind when their families travel. PetSmart(R) (NASDAQ: PETM) knows pet parents want only the best care possible for their loved ones while away, so PetSmart PetsHotel(R) associates go to great lengths to give pet guests the personal TLC to make them feel right at home.

No Request too Great

Take Coco Lamb, a 140-lb. Irish Wolfhound in Joliet, Ill., who only eats his dinner from a spoon. Coco's family drives more than 30 miles to their nearest PetsHotel in for this VIP treatment.

VIDEO: Unique Pet Parent Requests

Rising to these unique requests is just part of what makes a pet's stay at the PetSmart PetsHotel so special. Whether it's the spoon-fed care of an affectionate associate or an associate rocking a dog named Mitzi to sleep to her parent's lullaby over the Bone Booth(TM) telephone, these are just a few examples of care provided at the PetsHotel. More unique requests fulfilled include:

  • Willow Grove, Pa. PetsHotel associates welcoming a shepherd mix who was rescued from a shelter in Israel. This pet guest only understands Hebrew, so his pet parents provided a list of commands in the dog's native language. The PetsHotel was happy to quickly learn the Hebrew commands, making the guest feel right at home.
  • Spending extra time with Georgia, a Hurricane Katrina survivor and very timid, anxious Bloodhound mix. She wasn't very good at making friends or being away from home, so during her first overnight stay at the PetsHotel in Springfield, Mo., Georgia was scared of her new surroundings and hesitant to eat. Throughout her stay at the PetsHotel, the resident pet trainer worked with Georgia to help her make new friends, learn to enjoy group play and happily eat dinner out of the palm of associates' hands.
  • Reading articles from the day's newspaper to a kitty guest at bedtime. This kitty's pet parents make it a nightly ritual, and the associates at the Overland Park, Kan. PetsHotel happily continue the tradition to help make their guest feel at home.

Fun for Everyone

While their families travel, dogs staying at the PetsHotel can participate in action-packed activities like Doggie Day Camp(SM), Treat Time and Bizzy Bundle(TM) packages. The PetsHotel offers a variety of rooms to best accommodate a pet's size, number of pets in the family (if multiple pet family members want to share a room) and the amount of pampering preferred. Dogs can relax in atrium dog rooms or pet parents can upgrade to suites and luxury packages with extra amenities. Feline guests can relax in private Kitty Cottages with comforts from home and play with trained pet care specialists for exclusive "TLC time." During a pet's stay, pets can take calls from their parents on the Bone Booth to check in or just say "woof!"

VIDEO: The PetsHotel from the Dog's Eye View


Just like pet parents, PetSmart's number one priority is the safety, happiness and well-being of pets -- that's why security and safety are cornerstones of the PetsHotel. Upon check-in, pet guests receive personalized I.D. collars. Throughout their stay, guests are supervised 24-hours a day by the watchful eyes of trained caregivers. For extra protection, the PetsHotel has closed-circuit video cameras throughout the hotel in addition to keypad-secured double doorways to the interior. And, with a veterinarian always on call and Banfield(R) veterinary hospital inside PetSmart, medical help is never far if needed.

Booking Reservations

All dogs and cats are welcome at the PetsHotel, provided they have necessary vaccinations, including rabies and bordetella every six months. Average rates for dogs staying at the PetsHotel range from $23 to $37 per night depending on room type. Activities including Doggie Day Camp range from $20 to $25, and varies by location. Cats stay for $14 per night. A la carte services and upgrades range from $3 to $16.

VIDEO: Tour the PetsHotel

About PetSmart

PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. The company operates more than 1,112 pet stores in the United States and Canada, 142 in-store PetSmart PetsHotels(R) cat and dog boarding facilities, and is a leading online provider of pet supplies and pet care information (www.petsmart.com). PetSmart provides a broad range of competitively priced pet food and pet products; and offers complete pet training, pet grooming, pet boarding, doggie day camp and pet adoption services. Since 1994, PetSmart Charities(R), Inc., an independent 501(c)(3) non-profit animal welfare organization, has funded more than $70 million in grants and programs benefiting animal welfare organizations and, through its in-store pet adoption programs, has helped save the lives of more than 3.5 million pets.

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Jessica Douglas

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SOURCE: PetSmart