Our Growth means opportunity for you.

PetSmart – The Facts

Peanut Butter Pet Food Recall

PetSmart Facts
April 1, 2009

Background
With the recent U.S. Food and Drug Administration (FDA) salmonella investigation involving peanut butter products, PetSmart voluntarily recalled a total of 17 products, including seven varieties of Grreat Choice® dog biscuits sold between August 21, 2008 and January 19, 2009. We're not aware of any confirmed cases of illness related to the recalled products and no traces of salmonella have been found.

Grreat Choice® Products Returning to Shelves
Beginning April 1, new Grreat Choice® dog biscuits will begin returning to PetSmart stores. These products replace those voluntarily recalled in January 2009 and are updated and contain peanut paste from a new source. Our manufacturer has assured us these products are free from the peanut butter product that was the reason for our recent voluntary recall.

Contacts
We’re committed to keeping you informed of any developments regarding the recall.

If you have any questions about this recall, please contact our Customer Service team at 1-888-839-9638 or via customercare@petsmart.com.

You can also follow our updates via Twitter at @PetSmart.

On this page
Update - April 1, 2009
What has been recalled?
What about other peanut butter products?
What is salmonella?
Have any pets become ill from these products?
What we're doing about the recall
What should you do?
News updates
Resources for additional information







Here's the complete list of products available at PetSmart that were affected by the voluntary recall, with their corresponding UPC codes (also known as a bar code) and return dates.

back to top

What about other peanut butter products?

  • We’re in communication with all of our vendors to make sure there are no other products implicated by the FDA announcement, and that we have the most updated and accurate information to share with you concerning this recall.
  • We’ll continue to keep you informed of any developments regarding the recall by posting any updated information on this website, as well as in our stores.

What is salmonella?
Salmonellosis is an infection with bacteria called salmonella. Most persons infected with salmonella develop diarrhea, fever, and abdominal cramps 12 to 72 hours after infection. The illness usually lasts 4 to 7 days, and most persons recover without treatment. However, in some persons, the diarrhea may be so severe that the patient needs to be hospitalized. In these patients, the salmonella infection may spread from the intestines to the blood stream, and then to other body sites and can cause death unless the person is treated promptly with antibiotics. The elderly, infants, and those with impaired immune systems are more likely to have a severe illness.

See our Salmonella Q&A for more information on how this can affect you and your pet.

back to top

Have any pets become ill from these products?

  • We’re not aware of any confirmed illness related to these products. These products were recalled voluntarily as a precaution, not because pets were getting sick.
  • Our focus remains on making sure that Pet Parents have the right information to take care of their pets, and recalled products are removed from our stores and website as quickly as possible.

What we’re doing about the recall
Any news that involves a pet food recall naturally causes uncertainty and worry for our customers. We are deeply concerned, and our first thoughts are for the well-being of you and your pets.

  • Please be assured that, as always, we handled this recall with the utmost urgency to ensure our shelves and website are free of recalled product.
  • We immediately removed all recalled product, and have precautions in place to make sure they are not re-stocked.
  • To the best of our knowledge, and based on information from our suppliers and government regulators, customers can continue to use pet food and treats that haven’t been subjected to recall.

What should you do?

  • If you purchased any recalled treat products, you should discontinue use immediately and return the pet food to any PetSmart for a complete refund or exchange.
  • If you have any concerns that your or your pet's health has been affected by any of these recalled treat products, we recommend you contact your medical professional.
  • Keep informed. At PetSmart, we’re committed to keeping you informed of any developments regarding the recall. We’ll continue to post any updated information on this website, as well as in our stores.

    You can also follow our updates via Twitter at @PetSmart.

    If you have any additional questions about this recall, please call our Customer Service line at 1-888-839-9638.

back to top

Resources for additional information
Salmonella Q&A (PetSmart Customer Handout)

Salmonella recall news and updates (U.S. Food and Drug Administration)

FAQ about the recent salmonella recall (U.S. Food and Drug Administration)

Media Toolkit

Print PagePrint Page
E-mail PageE-mail Page
RSS FeedsRSS Feeds
E-mail AlertsE-mail Alerts
IR ContactsMedia Contacts

PetSmart Public Relations

Media Inquiries?
E-mail us
24-Hour News Media Line
623.587.2177
Financial News and Investor Relations
623.587.2025

How we care for pets

If you’ve seen an activist campaign, you need to see the facts:
PetSmart - The Facts

Smart Products & Solutions

Careers At PetSmart

Making a Difference