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PetSmart – The Facts

Pet Carousel, Inc. Salmonella Contamination
PetSmart Facts
Nov. 3, 2009


On November 3, 2009 we were notified by Pet Carousel, Inc. that some of the beef hoof products they supply to us were at risk for salmonella contamination. We immediately pulled the affected items from our stores and Web site, and sent communication to PetPerks members who had purchased the affected product.

Today we learned from the manufacturer that more products are at risk for potential contamination. Click here to see a complete list of PetSmart products that are part of the recall, as well as their respective UPCs (also referred to as the bar code).

About Salmonella

Salmonellosis is an infection with bacteria called salmonella. Most persons infected with salmonella develop diarrhea, fever, and abdominal cramps 12 to 72 hours after infection. The illness usually lasts 4 to 7 days, and most persons recover without treatment. However, in some individuals, the diarrhea may be so severe that the patient needs to be hospitalized. In these patients, the salmonella infection may spread from the intestines to the blood stream, and then to other body sites and can cause death unless the person is treated promptly with antibiotics. The elderly, infants, and those with impaired immune systems are more likely to have a severe illness.

Many dogs do not show clinical signs of salmonella. However, when they do, they often have diarrhea or other signs of systemic infections.

What we’re doing about it:

Any news that involves a pet product recall naturally causes uncertainty and worry for our pet parents. Our first thoughts are for the well-being of you and your pets.

Please be assured that we handle recalls with the utmost urgency to ensure our shelves and Web site are free of all recalled product. We immediately remove all recalled product, and have precautions in place to make sure it is not re-stocked or sold. We've also disinfected the areas in our stores where this product was located.

Can PetSmart guarantee these products are safe?

PetSmart requires that the products we offer meet governmental and regulatory safety requirements. In addition, PetSmart has its own internal safety standards for all products we sell.

While we can't guarantee the safety of any product, as this voluntary recall shows, we will not sell any product if we have reason to question its safety. We expect our vendors and manufacturers to take measures to ensure their products are as safe as possible.

What should you do?

If you purchased any recalled products, discontinue use immediately and return the product to any PetSmart for a complete refund or exchange. If you have any concerns about your health or your pet's health, we recommend that you contact a medical professional. Any additional questions about this recall can be directed to the PetSmart customer service at 1-888-839-9638.

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